Forum Discussion
e-mail delivery failure - 2
(Note - starting new thread per Hughes net support request) I am experiencing e-mail delivery issues over the last two weeks. I usually do not receive an NDR until 2-3 days after sending th...
Good morning EMZ,
Thank you for your patience while we continued investigating. We used the settings below in an e-mail client and sent a test e-mail to that State Farm recipient. This was sent and received successfully as he replied to the e-mail.
Please ensure you have these settings below and let me know if you see a difference.
Thanks,
Liz
I think we have it! Changing the sending server port helped and performance has also improved in sending and receiving email. I did not have the SSL > "on" option in your print screen but I changed the encryption setting to "Auto" (it gave me an error when trying to set it to SSL/TSL). I did send anohter round of test messages and received successful send replies from the parties in question. Thank you for your help in solving this issue.
I received NDRs for both test e-mails today. First test message was prior to outgoing port change and second message was after outgoing mail port change however both e-mails still failed with similar error messages.
I tried to PM you exact error message again but not sure you received it as I received an error of reaching max number of PM reached.
Good morning EMZ,
Thank you for your patience while we continued investigating. We used the settings below in an e-mail client and sent a test e-mail to that State Farm recipient. This was sent and received successfully as he replied to the e-mail.
Please ensure you have these settings below and let me know if you see a difference.
Thanks,
Liz
I think we have it! Changing the sending server port helped and performance has also improved in sending and receiving email. I did not have the SSL > "on" option in your print screen but I changed the encryption setting to "Auto" (it gave me an error when trying to set it to SSL/TSL). I did send anohter round of test messages and received successful send replies from the parties in question. Thank you for your help in solving this issue.
That's excellent news, EMZ! I'm glad changing those outbound settings worked, thank you for letting us know!
Don't hesitate to drop by the community again if you have any other concerns.
-Liz
