Forum Discussion

Geoffrey Leach's avatar
Geoffrey Leach
Sophomore
5 years ago

email delivery problem

My medical provider has an interface that mediates between provider and client. It is, as you might immagine, behind a firewall. When a provider sends a message to a client, the system sends a "You h...
Data Management
  • Liz's avatar
    Liz
    5 years ago

    Hi Geoffrey,

     

    Thank you for your patience while we worked on this. The e-mail admins made some adjustments on our side which will hopefully allow these e-mail notifications to get to you. Please let me know whenever one of these e-mails arrive.

     

    Thanks,

    Liz

Liz's avatar
Liz
Moderator
5 years ago

Good morning Geoffrey,

 

Thank you for this information, it helps. Our e-mail admins investigated and found spam imprints for the sender. If possible, please privately message me an example of one of the e-mails so our admins can see what's triggering our spam detector.

 

Thanks,

Liz

  • Liz's avatar
    Liz
    Moderator
    5 years ago

    Hi Geoffrey,

     

    Got your PM, this is perfect. I've sent it over to our e-mail admins. I'll post back once I have any news or additional questions for you.

     

    Your cooperation, patience, and understanding are much appreciated.

     

    Thanks,

    Liz

    • Liz's avatar
      Liz
      Moderator
      5 years ago

      Hi Geoffrey,

       

      Can you please fwd me another example e-mail, this time forwarding to communitysupport@hughes.com? With a copy of the e-mail, our admins should have the full picture for analysis. 

       

      Please let me know here once you've fwd'd to that e-mail so I can check.

       

      Thanks,

      Liz

      • Geoffrey Leach's avatar
        Geoffrey Leach
        Sophomore
        5 years ago

        Liz,

         

        Sorry, I don't understand. Which email are you asking me to forward?

  • Geoffrey Leach's avatar
    Geoffrey Leach
    Sophomore
    5 years ago

    Any progress on a resolution?

  • Liz's avatar
    Liz
    Moderator
    5 years ago

    Good morning Geoffrey,

     

    The e-mail admins would like another example of the e-mails if possible. Based on what you sent me last time, our e-mail admins investigated and found spam imprints for the sender. Another example of one of the e-mails may help our admins see what's triggering our spam detector.

     

    -Liz

    • Liz's avatar
      Liz
      Moderator
      5 years ago

      Got it, Geoffrey, thanks! I've sent these over to the e-mail admins for analysis. I'll post back once I have any news.

       

      -Liz

      • Liz's avatar
        Liz
        Moderator
        5 years ago

        Good morning Geoffrey,

         

        Thank you for your patience while your e-mail admins reviewed your latest e-mail examples. I've PMed you with their suggestions for the sender to prevent these e-mail notifications from being flagged.

         

        -Liz