Hi Geoffrey,
Thank you for your patience while we worked on this. The e-mail admins made some adjustments on our side which will hopefully allow these e-mail notifications to get to you. Please let me know whenever one of these e-mails arrive.
Thanks,
Liz
Good morning Geoffrey,
Thank you for this information, it helps. Our e-mail admins investigated and found spam imprints for the sender. If possible, please privately message me an example of one of the e-mails so our admins can see what's triggering our spam detector.
Thanks,
Liz
Hi Geoffrey,
Got your PM, this is perfect. I've sent it over to our e-mail admins. I'll post back once I have any news or additional questions for you.
Your cooperation, patience, and understanding are much appreciated.
Thanks,
Liz
Hi Geoffrey,
Can you please fwd me another example e-mail, this time forwarding to communitysupport@hughes.com? With a copy of the e-mail, our admins should have the full picture for analysis.
Please let me know here once you've fwd'd to that e-mail so I can check.
Thanks,
Liz
Liz,
Sorry, I don't understand. Which email are you asking me to forward?
Any progress on a resolution?
Good morning Geoffrey,
The e-mail admins would like another example of the e-mails if possible. Based on what you sent me last time, our e-mail admins investigated and found spam imprints for the sender. Another example of one of the e-mails may help our admins see what's triggering our spam detector.
-Liz
Got it, Geoffrey, thanks! I've sent these over to the e-mail admins for analysis. I'll post back once I have any news.
-Liz
Good morning Geoffrey,
Thank you for your patience while your e-mail admins reviewed your latest e-mail examples. I've PMed you with their suggestions for the sender to prevent these e-mail notifications from being flagged.
-Liz
