Forum Discussion

Geoffrey Leach's avatar
Geoffrey Leach
Sophomore
5 years ago

email delivery problem

My medical provider has an interface that mediates between provider and client. It is, as you might immagine, behind a firewall. When a provider sends a message to a client, the system sends a "You h...
Data Management
  • Liz's avatar
    Liz
    5 years ago

    Hi Geoffrey,

     

    Thank you for your patience while we worked on this. The e-mail admins made some adjustments on our side which will hopefully allow these e-mail notifications to get to you. Please let me know whenever one of these e-mails arrive.

     

    Thanks,

    Liz

Liz's avatar
Liz
Moderator

Good morning Geoffrey,

 

Thank you for this information, it helps. Our e-mail admins investigated and found spam imprints for the sender. If possible, please privately message me an example of one of the e-mails so our admins can see what's triggering our spam detector.

 

Thanks,

Liz

Geoffrey Leach's avatar
Geoffrey Leach
Sophomore
5 years ago

Any progress on a resolution?