Forum Discussion

Geoffrey Leach's avatar
Geoffrey Leach
Sophomore
5 years ago

email delivery problem

My medical provider has an interface that mediates between provider and client. It is, as you might immagine, behind a firewall. When a provider sends a message to a client, the system sends a "You h...
Data Management
  • Liz's avatar
    Liz
    5 years ago

    Hi Geoffrey,

     

    Thank you for your patience while we worked on this. The e-mail admins made some adjustments on our side which will hopefully allow these e-mail notifications to get to you. Please let me know whenever one of these e-mails arrive.

     

    Thanks,

    Liz

Liz's avatar
Liz
Moderator

Good morning Geoffrey,

 

The e-mail admins would like another example of the e-mails if possible. Based on what you sent me last time, our e-mail admins investigated and found spam imprints for the sender. Another example of one of the e-mails may help our admins see what's triggering our spam detector.

 

-Liz

Liz's avatar
Liz
Moderator
5 years ago

Got it, Geoffrey, thanks! I've sent these over to the e-mail admins for analysis. I'll post back once I have any news.

 

-Liz

  • Liz's avatar
    Liz
    Moderator
    5 years ago

    Good morning Geoffrey,

     

    Thank you for your patience while your e-mail admins reviewed your latest e-mail examples. I've PMed you with their suggestions for the sender to prevent these e-mail notifications from being flagged.

     

    -Liz

    • Geoffrey Leach's avatar
      Geoffrey Leach
      Sophomore
      5 years ago

      PM has been forwarded to MyChart tech support. Thanks.

      • Liz's avatar
        Liz
        Moderator
        5 years ago

        Great! If they have any questions, feel free to let me know.

         

        -Liz