Forum Discussion

Geoffrey Leach's avatar
Geoffrey Leach
Sophomore
6 years ago
Solved

email delivery problem

My medical provider has an interface that mediates between provider and client. It is, as you might immagine, behind a firewall. When a provider sends a message to a client, the system sends a "You h...
Data Management
  • Liz's avatar
    Liz
    6 years ago

    Hi Geoffrey,

     

    Thank you for your patience while we worked on this. The e-mail admins made some adjustments on our side which will hopefully allow these e-mail notifications to get to you. Please let me know whenever one of these e-mails arrive.

     

    Thanks,

    Liz

Liz's avatar
Liz
Moderator
6 years ago

Perfect! Looking forward to hearing back.

 

-Liz

Geoffrey Leach's avatar
Geoffrey Leach
Sophomore
6 years ago

UCD tech support replied to my request for a test at 0945 today. I did not receive the expected email. 

 

FWIW, the Hudhesnet email interface has a setting for "Blocked and Allowed Senders". Under "Allowed Senders and Domains", I have the entry "mychart.support@ucdmc.ucdavis.edu". This does not appear to have the effect of passing email from ucdavis.