Forum Discussion

maratsade's avatar
maratsade
Distinguished Professor IV
11 months ago

Footer links issue

Mods, the footer links on every page link to the page one is already on. 

 

Examples:

 

If I'm on https://community.hughesnet.com/t5/Tech-Support/Data-Usage-With-Jupiter-3/td-p/141479, all the links at the bottom (Legal, FAQs, Contact Us, etc.) will link to https://community.hughesnet.com/t5/Tech-Support/Data-Usage-With-Jupiter-3/td-p/141479.   

 

If I'm on https://community.hughesnet.com/t5/Hughesnet-Support-Community/ct-p/HNSupport, all the links in the footer will direct to https://community.hughesnet.com/t5/Hughesnet-Support-Community/ct-p/HNSupport. 

 

Weird! Could you fix, please? 

Footers gone bananas
Performance
  • Amanda's avatar
    Amanda
    Moderator
    11 months ago

    Hey maratsade,

     

    Thanks for bringing this to our attention. I sent your experience to our web developers to inquire on if there was some temporary known issue that was worked out or a symptom of something else. I will provide an update when I receive the reply. 

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      11 months ago

      Cheers, Amanda!

       

      When I mouseover the links, I see the link to the page I'm currently at.  All 4 of the links in the footer point to the page I'm currently at. 

      Clicking on the links now takes me to where they're supposed to go. This wasn't happening when I posted last night; clicking took me to the page I was already on. 

       

      If I right click on the link and copy the link address, I get the link for the page I'm currently on. For example, right clicking on "Legal" yields https://community.hughesnet.com/t5/Tech-Support/Footer-links-issue/m-p/141537#.  Same for the other 3. Happening on all browsers, regular and incognito, and on HN and other networks. 

      • Amanda's avatar
        Amanda
        Moderator
        11 months ago

        Hey maratsade,

         

        I'm hearing it is a little tough trying to replicate when it is working. However, is it possible when you initially had this issue, you were right clicking to open in a new tab, but when you tried again later, you left clicked? I am able to replicate your link redirect issue by right click+new tab in Chrome. 

         

        I do also see what you mean about the hyperlinks not reflecting the right url. I am not sure if that is something the community team can fix or if we need to have it done within the broader scope of our site. When I go to https://my.hughesnet.com/en/support/faq and reach the footer there, all the links show "https://my.hughesnet.com/en/#" when hovering/copying. However! When I right click+new tab those links, they go to the right pages! What an odd set of events. Will keep digging, thanks again for letting us know!

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    11 months ago

    While hovering over them they all show the same address, but when I clicked on them they all go to the correct location. 

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      11 months ago

      Not for me. They just return me to the page I was on. 

       

      EDIT: They are working for me now, but when I posted, I had tested the issue on several browsers and it was the same with each of them: clicking was taking me to the page I was clicking from.