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infinitytec's avatar
infinitytec
Junior
7 years ago
Solved

Frequent drops

 Our connection has been dropping quite often, especially today. I think this has been going on for a few days now, as I have had breif connectivity losses on a regular basis, but today it has been q...
Performance
  • Amanda's avatar
    Amanda
    7 years ago

    Hello

    Thanks! I poked through some e-mails while waiting... I'm not particularly fond of referencing the weather, but there have been multiple reported weather-related degradations for your gateway (located in Omaha, NE) that would have caused slow or intermittent connectivity. 

     

    These occurred in bursts on: June 10th, 11th, 15th, 17th, 18th and 19th. 

     

    If you experience the issue again, please let me know and I can look into it.

     

    Thanks,

    Amanda

GabeU's avatar
GabeU
Distinguished Professor IV
7 years ago
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infinitytec

 

Storms at the gateway are possible, especially if your gateway is Billings, MT.  Lots of storms there today.  

 

What does it say for your Satellite Name and Beam ID in the Satellite box on the following page?  http://192.168.0.1/#!/home/information

 

Edit:  I can tell you where your gateway is with that info.  

 

Edit 2:  Because he'd probably clobber me over the head if I didn't mention it, Corrosive has the Gateway info on his site, too.  Here's the link to the page that has it.  You have to look at a different spot in the System Control Center, but he gives a table of the gateways that will correspond with the info you see on the status page.  

 

His page...  https://chucksbasix.com/2017/10/06/how-to-find-your-hughesnet-gateway/#more-189

    • MarkJFine's avatar
      MarkJFine
      Professor
      7 years ago
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      I belive 62 is Omaha, Nebraska.

    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      7 years ago
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      infinitytec wrote:

      GabeU

      EchoStar-19-NAD

      Beam 62 

      That's Omaha, NE, and right now it's even worse than Billings, MT.  I have no doubt that a major storm that has gone through has affected your service.  

       

      And Bilings, MT has nothing to do with you.  I only mention it as that's the first place I saw on the map where they were having a storm and where I knew a gateway was.   I didn't notice Omaha when I first looked.   

      • infinitytec's avatar
        infinitytec
        Junior
        7 years ago
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        That would make sense... but it seems to have been happening a lot... either there are a lot of storms there or there may be a problem...

         

        Edit: I'll make sure I monitor Omaha's weather, so I'm not taken by surprise.

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drops","id":"message:100725","revisionNum":1,"repliesCount":23,"author":{"__ref":"User:user:57656"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:100725"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:100725"},"body@stripHtml({\"truncateLength\":200})":"  Our connection has been dropping quite often, especially today. I think this has been going on for a few days now, as I have had breif connectivity losses on a regular basis, but today it has been q...","body@stringLength":"2747","rawBody":"

 Our connection has been dropping quite often, especially today. I think this has been going on for a few days now, as I have had breif connectivity losses on a regular basis, but today it has been quite frustrating. I attached some screenshots to show what's been happening. The modem's lights twinkle quite a bit while the network is up, although sometimes it seems we loose connection even while the lights suggest otherwise (maybe it's just a breif loss?). At other times the sattelite link lights are completely down.

Here's a few of the thoughts I had:

Could there be a bunch of storms in the gateway's area? It has been clear here.

We have had some strong winds lately, and that may have misaligned the dish.

We do have tall trees in the area, but I think they are clear of the path of the dish.

I have not yet rebooted the router, but shall do after posting this. I will also make sure the dish is connected to it well.

 

Thanks for your help.

 

 

 

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 Our connection has been dropping quite often, especially today. I think this has been going on for a few days now, as I have had breif connectivity losses on a regular basis, but today it has been quite frustrating. I attached some screenshots to show what's been happening. The modem's lights twinkle quite a bit while the network is up, although sometimes it seems we loose connection even while the lights suggest otherwise (maybe it's just a breif loss?). At other times the sattelite link lights are completely down.

Here's a few of the thoughts I had:

Could there be a bunch of storms in the gateway's area? It has been clear here.

We have had some strong winds lately, and that may have misaligned the dish.

We do have tall trees in the area, but I think they are clear of the path of the dish.

I have not yet rebooted the router, but shall do after posting this. I will also make sure the dish is connected to it well.

 

Thanks for your help.

 

 

 

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infinitytec

 

Storms at the gateway are possible, especially if your gateway is Billings, MT.  Lots of storms there today.  

 

What does it say for your Satellite Name and Beam ID in the Satellite box on the following page?  http://192.168.0.1/#!/home/information

 

Edit:  I can tell you where your gateway is with that info.  

 

Edit 2:  Because he'd probably clobber me over the head if I didn't mention it, Corrosive has the Gateway info on his site, too.  Here's the link to the page that has it.  You have to look at a different spot in the System Control Center, but he gives a table of the gateways that will correspond with the info you see on the status page.  

 

His page...  https://chucksbasix.com/2017/10/06/how-to-find-your-hughesnet-gateway/#more-189

","body@stringLength":"1518","rawBody":"

 

Storms at the gateway are possible, especially if your gateway is Billings, MT.  Lots of storms there today.  

 

What does it say for your Satellite Name and Beam ID in the Satellite box on the following page?  http://192.168.0.1/#!/home/information

 

Edit:  I can tell you where your gateway is with that info.  

 

Edit 2:  Because he'd probably clobber me over the head if I didn't mention it, Corrosive has the Gateway info on his site, too.  Here's the link to the page that has it.  You have to look at a different spot in the System Control Center, but he gives a table of the gateways that will correspond with the info you see on the status page.  

 

His page...  https://chucksbasix.com/2017/10/06/how-to-find-your-hughesnet-gateway/#more-189

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Hello

\n\n

Thanks! I poked through some e-mails while waiting... I'm not particularly fond of referencing the weather, but there have been multiple reported weather-related degradations for your gateway (located in Omaha, NE) that would have caused slow or intermittent connectivity. 

\n\n

 

\n\n

These occurred in bursts on: June 10th, 11th, 15th, 17th, 18th and 19th. 

\n\n

 

\n\n

If you experience the issue again, please let me know and I can look into it.

\n\n

 

\n\n

Thanks,

\n\n

Amanda

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Hello

\n\n

Thanks! I poked through some e-mails while waiting... I'm not particularly fond of referencing the weather, but there have been multiple reported weather-related degradations for your gateway (located in Omaha, NE) that would have caused slow or intermittent connectivity. 

\n\n

 

\n\n

These occurred in bursts on: June 10th, 11th, 15th, 17th, 18th and 19th. 

\n\n

 

\n\n

If you experience the issue again, please let me know and I can look into it.

\n\n

 

\n\n

Thanks,

\n\n

Amanda

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GabeU

EchoStar-19-NAD

Beam 62

 

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EchoStar-19-NAD

Beam 62

 

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I belive 62 is Omaha, Nebraska.

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I belive 62 is Omaha, Nebraska.

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That's what I came up with.

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That's what I came up with.

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infinitytec wrote:

GabeU

EchoStar-19-NAD

Beam 62 

That's Omaha, NE, and right now it's even worse than Billings, MT.  I have no doubt that a major storm that has gone through has affected your service.  

 

And Bilings, MT has nothing to do with you.  I only mention it as that's the first place I saw on the map where they were having a storm and where I knew a gateway was.   I didn't notice Omaha when I first looked.   

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 wrote:

EchoStar-19-NAD

Beam 62 

That's Omaha, NE, and right now it's even worse than Billings, MT.  I have no doubt that a major storm that has gone through has affected your service.  

 

And Bilings, MT has nothing to do with you.  I only mention it as that's the first place I saw on the map where they were having a storm and where I knew a gateway was.   I didn't notice Omaha when I first looked.   

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That would make sense... but it seems to have been happening a lot... either there are a lot of storms there or there may be a problem...

 

Edit: I'll make sure I monitor Omaha's weather, so I'm not taken by surprise.

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That would make sense... but it seems to have been happening a lot... either there are a lot of storms there or there may be a problem...

 

Edit: I'll make sure I monitor Omaha's weather, so I'm not taken by surprise.

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