Our connection has been dropping quite often, especially today. I think this has been going on for a few days now, as I have had breif connectivity losses on a regular basis, but today it has been quite frustrating. I attached some screenshots to show what's been happening. The modem's lights twinkle quite a bit while the network is up, although sometimes it seems we loose connection even while the lights suggest otherwise (maybe it's just a breif loss?). At other times the sattelite link lights are completely down.
Here's a few of the thoughts I had:
Could there be a bunch of storms in the gateway's area? It has been clear here.
We have had some strong winds lately, and that may have misaligned the dish.
We do have tall trees in the area, but I think they are clear of the path of the dish.
I have not yet rebooted the router, but shall do after posting this. I will also make sure the dish is connected to it well.
Thanks for your help.
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Our connection has been dropping quite often, especially today. I think this has been going on for a few days now, as I have had breif connectivity losses on a regular basis, but today it has been quite frustrating. I attached some screenshots to show what's been happening. The modem's lights twinkle quite a bit while the network is up, although sometimes it seems we loose connection even while the lights suggest otherwise (maybe it's just a breif loss?). At other times the sattelite link lights are completely down.
Here's a few of the thoughts I had:
Could there be a bunch of storms in the gateway's area? It has been clear here.
We have had some strong winds lately, and that may have misaligned the dish.
We do have tall trees in the area, but I think they are clear of the path of the dish.
I have not yet rebooted the router, but shall do after posting this. I will also make sure the dish is connected to it well.
Thanks for your help.
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Storms at the gateway are possible, especially if your gateway is Billings, MT. Lots of storms there today.
What does it say for your Satellite Name and Beam ID in the Satellite box on the following page? http://192.168.0.1/#!/home/information
Edit: I can tell you where your gateway is with that info.
Edit 2: Because he'd probably clobber me over the head if I didn't mention it, Corrosive has the Gateway info on his site, too. Here's the link to the page that has it. You have to look at a different spot in the System Control Center, but he gives a table of the gateways that will correspond with the info you see on the status page.
His page... https://chucksbasix.com/2017/10/06/how-to-find-your-hughesnet-gateway/#more-189
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Storms at the gateway are possible, especially if your gateway is Billings, MT. Lots of storms there today.
What does it say for your Satellite Name and Beam ID in the Satellite box on the following page? http://192.168.0.1/#!/home/information
Edit: I can tell you where your gateway is with that info.
Edit 2: Because he'd probably clobber me over the head if I didn't mention it, Corrosive has the Gateway info on his site, too. Here's the link to the page that has it. You have to look at a different spot in the System Control Center, but he gives a table of the gateways that will correspond with the info you see on the status page.
His page... https://chucksbasix.com/2017/10/06/how-to-find-your-hughesnet-gateway/#more-189
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\n\nThanks! I poked through some e-mails while waiting... I'm not particularly fond of referencing the weather, but there have been multiple reported weather-related degradations for your gateway (located in Omaha, NE) that would have caused slow or intermittent connectivity.
\n\n\n\n
These occurred in bursts on: June 10th, 11th, 15th, 17th, 18th and 19th.
\n\n\n\n
If you experience the issue again, please let me know and I can look into it.
\n\n\n\n
Thanks,
\n\nAmanda
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\n\nThanks! I poked through some e-mails while waiting... I'm not particularly fond of referencing the weather, but there have been multiple reported weather-related degradations for your gateway (located in Omaha, NE) that would have caused slow or intermittent connectivity.
\n\n\n\n
These occurred in bursts on: June 10th, 11th, 15th, 17th, 18th and 19th.
\n\n\n\n
If you experience the issue again, please let me know and I can look into it.
\n\n\n\n
Thanks,
\n\nAmanda
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Beam 62
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EchoStar-19-NAD
Beam 62
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I belive 62 is Omaha, Nebraska.
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","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:100731_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:100732":{"__typename":"ModerationData","id":"moderation_data:100732","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:100732":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:57656"},"id":"message:100732","revisionNum":1,"uid":100732,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:100731"},"conversation":{"__ref":"Conversation:conversation:100725"},"subject":"Re: Frequent drops","moderationData":{"__ref":"ModerationData:moderation_data:100732"},"body":"That's what I came up with.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"29","kudosSumWeight":1,"repliesCount":0,"postTime":"2018-06-11T20:34:19.482-04:00","lastPublishTime":"2018-06-11T20:34:19.482-04:00","metrics":{"__typename":"MessageMetrics","views":9337},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:100725/message:100732","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"34","rawBody":"That's what I came up with.
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infinitytec wrote:EchoStar-19-NAD
Beam 62
That's Omaha, NE, and right now it's even worse than Billings, MT. I have no doubt that a major storm that has gone through has affected your service.
And Bilings, MT has nothing to do with you. I only mention it as that's the first place I saw on the map where they were having a storm and where I knew a gateway was. I didn't notice Omaha when I first looked.
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EchoStar-19-NAD
Beam 62
That's Omaha, NE, and right now it's even worse than Billings, MT. I have no doubt that a major storm that has gone through has affected your service.
And Bilings, MT has nothing to do with you. I only mention it as that's the first place I saw on the map where they were having a storm and where I knew a gateway was. I didn't notice Omaha when I first looked.
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Edit: I'll make sure I monitor Omaha's weather, so I'm not taken by surprise.
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Edit: I'll make sure I monitor Omaha's weather, so I'm not taken by surprise.
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