Forum Discussion

infinitytec's avatar
infinitytec
Junior
7 years ago

Frequent drops

 Our connection has been dropping quite often, especially today. I think this has been going on for a few days now, as I have had breif connectivity losses on a regular basis, but today it has been q...
Performance
  • Amanda's avatar
    Amanda
    7 years ago

    Hello

    Thanks! I poked through some e-mails while waiting... I'm not particularly fond of referencing the weather, but there have been multiple reported weather-related degradations for your gateway (located in Omaha, NE) that would have caused slow or intermittent connectivity. 

     

    These occurred in bursts on: June 10th, 11th, 15th, 17th, 18th and 19th. 

     

    If you experience the issue again, please let me know and I can look into it.

     

    Thanks,

    Amanda

infinitytec's avatar
infinitytec
Junior

Hal

I am aware we have run out of data. However, oftentimes pages will not load and give an error such as a secure connection failure. Refreshing the page will bring it up. This will happen on multiple pages at once, so that's why I think it's a connection problem.

 

(The throttled connection is still faster than our connection to our old ISP!)

 

Edit: and to clear things up, I have this issue on multiple devices.

Hal's avatar
Hal
Alum
7 years ago

Hello Infinitytec, I was curious as you mentioned the pages give an error with secure connection failure, what kind of web pages are you on when this error occurs?

  • infinitytec's avatar
    infinitytec
    Junior
    7 years ago
    Hal
    Any site. After posting my previous post it also happened.
    • MarkJFine's avatar
      MarkJFine
      Professor
      7 years ago

      Hal

      I think was infinitytec is referring to is the default page a browser gives you when a TLS handshake fails. Usually it returns a 'bad MAC' type of error indicating packets are getting scrambled or curtailed. If it's the same thing, I too have been seeing this on Beam 68 with a near-perfect, non-FAP connection. It's not particular to any time of day but may be aggravated by increased load in the evening.

      • infinitytec's avatar
        infinitytec
        Junior
        7 years ago
        I'll try to post a picture of the error.