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infinitytec's avatar
infinitytec
Junior
7 years ago
Solved

Frequent drops

 Our connection has been dropping quite often, especially today. I think this has been going on for a few days now, as I have had breif connectivity losses on a regular basis, but today it has been q...
Performance
  • Amanda's avatar
    Amanda
    7 years ago

    Hello

    Thanks! I poked through some e-mails while waiting... I'm not particularly fond of referencing the weather, but there have been multiple reported weather-related degradations for your gateway (located in Omaha, NE) that would have caused slow or intermittent connectivity. 

     

    These occurred in bursts on: June 10th, 11th, 15th, 17th, 18th and 19th. 

     

    If you experience the issue again, please let me know and I can look into it.

     

    Thanks,

    Amanda

infinitytec's avatar
infinitytec
Junior
7 years ago

Amanda

It doesn't seem to be happening as much now. It seems to have stabilized quite a bit.

As for websites, I can find no rhyme or reason to them. Any sites loading at the time of the drop will display the error.

The devices I have been monitoring for it are a Windows 10 Pro desktop (self-built) and my Galaxy S8.

Amanda's avatar
Amanda
Moderator
7 years ago

Hello

Thanks! I poked through some e-mails while waiting... I'm not particularly fond of referencing the weather, but there have been multiple reported weather-related degradations for your gateway (located in Omaha, NE) that would have caused slow or intermittent connectivity. 

 

These occurred in bursts on: June 10th, 11th, 15th, 17th, 18th and 19th. 

 

If you experience the issue again, please let me know and I can look into it.

 

Thanks,

Amanda