Forum Discussion

jc2's avatar
jc2
Sophomore
8 years ago

Gen 5 speeds are slowing down

When Gen 5 was first installed in April I was getting download speeds around 40Mbps. Now 3 months later it has slowed to 21 which is slower than the advertised 25. Called tech support and they said th...
Performance
  • jc2's avatar
    jc2
    8 years ago
    Aedan,
    My HT2000W modem is back up to speed. In the morning during bonus data hours l ran a speed test and it was still slow. I re-enabled the 5.0 Ghz network that I had disabled during all of the testing and troubleshooting and as usual it didn't show up on my computer but did on my phone. So l connected to the 5.0 network on my phone and ran a download speed test of 42Mbps! So l switched back to 2.4 on my phone and ran in the 40s. Went back to my computer on 2.4 network and had a download speed of 43Mbps. So really all that was done was disable 5.0, re enable and connect to 5.0 and switch back to 2.4 . Maybe the upcoming firmware update will help. Thanks to everyone for their help and patience.
C0RR0SIVE's avatar
C0RR0SIVE
Associate Professor

To help the Hughesnet Customer Service Reps get a head start on your speed concerns, you should create a testmy.net account and perform 3-5 tests during different parts of the day. Then share the account results link with us here.

Please keep in mind that Hughesnet will only accept testmy.net and the official Hughesnet speed test results. Tests from other sites like speedtest.net are not accepted due to the compression technologies and latency that satellite deploys.

Most important points to remember during this test:
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)
-use the 25MB size download test file ONLY

-If testing upload instead of download, you must use a 4MB size upload test file
-space each test at least 5 minutes apart
-post your results URL here, it may look something like http://testmy.net/quickstats/C0RR0SIVE

For a more in depth guide on running the tests, please visit: http://customer.kb.hughesnet.com/Pages/7001.aspx

The Reps are on M-F from approximately 8AM to 5PM Eastern. They will be the ones to address your speed issues, but they will need these tests to do so.

jc2's avatar
jc2
Sophomore
8 years ago
Thanks for answering my post. I will do what you explained but right now I am out of anytime data and have 11 days left in my data cycle (that is a whole other issue). Thanks again.
  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    8 years ago

    jc2

     

    I don't want to say either way, as I don't know what the reps would do in a situation where the speed isn't terribly low, but if they do want you to do the tests they will probably give you a token or two to cover the data needed for them.  

    • Gwalk900's avatar
      Gwalk900
      Honorary Alumnus
      8 years ago

      Whenever I see slow speeds and accelerated data usage my antenna start to twitch.

      I start to think "concurrent connections" at the local level rather than "prime time" congestion.

       

      • jc2's avatar
        jc2
        Sophomore
        8 years ago

        When I first called the Hughesnet rep they told me to run a few speed tests at different times of the day for 5 days using the Hughesnet speed test so they could see the results. At that time I had anytime data left. It ran a consistent 21Mbps no matter what time of day. That was using the Hughesnet router not directly connected. They said they would contact me after the 5 days but never did. That is when I posted here. Is it really considered acceptable as long as it is faster than 15Mbps. What about the advertised speeds of 25Mbps? My biggest concern is will it continue to get slower. Awful early in the stages of Gen5 for this to be an issue.