Forum Discussion
Gen 5 speeds are slowing down
When Gen 5 was first installed in April I was getting download speeds around 40Mbps. Now 3 months later it has slowed to 21 which is slower than the advertised 25. Called tech support and they said th...
- Aedan,
My HT2000W modem is back up to speed. In the morning during bonus data hours l ran a speed test and it was still slow. I re-enabled the 5.0 Ghz network that I had disabled during all of the testing and troubleshooting and as usual it didn't show up on my computer but did on my phone. So l connected to the 5.0 network on my phone and ran a download speed test of 42Mbps! So l switched back to 2.4 on my phone and ran in the 40s. Went back to my computer on 2.4 network and had a download speed of 43Mbps. So really all that was done was disable 5.0, re enable and connect to 5.0 and switch back to 2.4 . Maybe the upcoming firmware update will help. Thanks to everyone for their help and patience.
When I first called the Hughesnet rep they told me to run a few speed tests at different times of the day for 5 days using the Hughesnet speed test so they could see the results. At that time I had anytime data left. It ran a consistent 21Mbps no matter what time of day. That was using the Hughesnet router not directly connected. They said they would contact me after the 5 days but never did. That is when I posted here. Is it really considered acceptable as long as it is faster than 15Mbps. What about the advertised speeds of 25Mbps? My biggest concern is will it continue to get slower. Awful early in the stages of Gen5 for this to be an issue.
To be honest, while it shouldn't be happening, if you're testing over wifi, then speeds can be impacted drastically due to uncontrollable variables. Yes, 21Mbps is acceptable, and speeds are advertised as upto 25Mbps, not guaranteed. After about 4-5Mbps, unless loading a data intensive website, you wouldn't know the difference between 5Mbps and 25Mbps.
- Connected to the modem with a LAN cable and had download speeds of 40 Mbps. So l got my old Netgear router back out and had wifi speeds in the 40s. Tried resetting and unplugging the modem and download speed using the Hughesnet router will go no faster than 21Mbps. I would like to keep using the Hughesnet router. It had the same speed as the Netgear in the beginning. Any suggestions?
Hello jc2,
Thanks for posting. I have issued you a free token to run the speed test. Please follow C0RR0SIVE instructions above to complete the tests.
When you complete the speed test, ensure that you are connected to the 2.4G Network. I would also recommend that you turn off the 5G network and make sure that you are within a decent range (at least a couple feet) from the modem. Also, please be aware of other factors that may interfere with your connection, such as microwaves, cordless phones, and physical objects.
Since you are a Gen5 customer, the minimum download file size is 25 Mbps, and the minimum upload file size is 3 Mbps. Please complete at least three tests, each spaced five minutes apart. Thanks.
-Aedan
Here are my download speed test results using the HT2000W modem/router 2.4GHz positioned a couple feet away. No other devices near or connected to wifi.
http://testmy.net/quickstats/higroove
