Forum Discussion
GEN 5 Speeds decrease quickly
Thank you for the update, Carmen! :) Feel free drop by the community again if you have any other concerns, we're here to help.
Liz wrote:Hi Pete_Vit,
After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Friday, Feb 2, 2018 between 08:00 AM-11:00 AM. Call us at 866.347.3292 and reference case #109190900 if you need to reschedule.
Please let us know how the site visit goes.
thank you Liz - I'll let you know
Pete_Vit wrote:
Liz wrote:Hi Pete_Vit,
After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Friday, Feb 2, 2018 between 08:00 AM-11:00 AM. Call us at 866.347.3292 and reference case #109190900 if you need to reschedule.
Please let us know how the site visit goes.
thank you Liz - I'll let you know
after the tech was done adjusting the dish, he came in and performed a speed check on a different site, download speed was 35M there about
today my speeds seem slow again so I used the speed test on hughesnet, my speeds are low again
Date Recorded Download Result(KBPS) Upload Result(KBPS) Hughes Modem
02/03/2018 07:37 AM | 1519 | 3088 | Yes |
02/03/2018 07:33 AM | 1841 | 3221 | Yes |
02/02/2018 05:32 AM | 15820 | 3229 | Yes |
01/30/2018 03:04 PM | 1312 | 3031 | Yes |
01/25/2018 04:04 PM | 1949 | 2766 | Yes |
01/25/2018 04:03 PM | 1342 | 3252 | Yes |
01/25/2018 04:01 PM | 2092 | 2943 | Yes |
going to testmy.net speeds were the same initally then results were better, back to hugestnet I cannot duplicate these speed results
   Download :: 38.9 Mbps 4.9 MB/s |
29% faster than Index Speed this morning trying to connect ro work, so now again I'm working both sides, hughesnet and my tech support for help
20 disconnects from my citrix client within a half hour, checking speeds again
Date Recorded Download Result(KBPS) Upload Result(KBPS) Hughes Modem
02/04/2018 07:53 AM61442481Yes02/03/2018 07:37 AM15193088Yes02/03/2018 07:33 AM18413221Yes02/02/2018 05:32 AM158203229Yesthis is getting rediculous
HELP
Good morning Carmen,
Regarding Citrix, VPN usage will result in 50-70% slower speeds. After the site visit, test results aside, you found regular web browsing (with VPN off) sluggish still?
Liz, my speed test was performed without being connected to work, and I understand the LAG and the protocol with VPN, been working from home for many years using VPN. once having so many issues, I disconnected from work and used your Hughes net speed test, I posted my results again. tell me why the tech at my house does not use this speed test? he used a site I did not recognize.
I'm working with my tech folks here on the VPN issues, they are always pointing to my ISP saying the speeds are not acceptable, so for now I'm stuck.
I did see another Sat internet provider advertised on TV yesterday, I'm wondering if they are any better? or again back to Verizon for LTE or 5G.
this decision solely based on my needs to support my company from home, so Hughes, Verizon, someone else it does not matter, I just need this fixed.
