Forum Discussion

larrykelly's avatar
larrykelly
Junior
9 years ago
Solved

GEN-5 Video Data Saver

I've just upgraded to GEN-5. Working great thus far! I have no clue though how to turn on and off the Video Data Saver feature (other than you are supposed to be able to). Would appreciate a little h...
Data Management
Performance
  • larrykelly's avatar
    larrykelly
    9 years ago

    Okay, here's the deal. I called support and they have created a case. They could also not see the video optimization options showing up for my account at any of the places they were supposed to be. GEN-5 being so new in my area seems to be the issue. Case number assigned and solution to be worked on. Very nice, knowledgable, determined young man helped. Yes he had an accent. No, that wasn't a problem. He was a bulldog in his desire to be of service. 

GabeU's avatar
GabeU
Distinguished Professor IV
9 years ago
larrykelly wrote:

Oh Yeah, that thing... IT'S SUPPOSED TO BE THERE... It's not: that's the problem.  

Actually, when it comes to the SCC, it's not supposed to be there.  It's not there for anyone.  Jezra is saying that it should be.  I agree with him.

 

As for it not being for you in the three places it should be, I hope they fix it for you.     

larrykelly's avatar
larrykelly
Junior
9 years ago

Someday... my setting will come.