Forum Discussion

eco's avatar
eco
Senior
2 years ago
Solved

Gen 6 Speed Lost After 2.4. 24

I had Gen 6 installed on 1.13.24 . It has been great, with speeds at or above 12mps until 2.4.24 , we did have rain, this didn't affect the speeds before. On 2.4.24 later in the day, we had winds, so...
Performance
speed
  • eco's avatar
    eco
    2 years ago

    Damian-

    I see my performance is great 🙂

    02/12/2024 07:43 AM
     
    32085
     
    1554
     
    Yes

     

    Thanks 🙂

     

Damian's avatar
Damian
Moderator
2 years ago

eco,

 

It only requires you keeping the modem plugged in and it takes about 20-30 minutes. If you are using the system during the re-association, you will be kicked off temporarily. We can set it for Monday if skies are clear and there is no rain. That is, if you do not want to call to have a tech out to test your water connection theory. As far as what is wrong with the system, that is unclear currently. If the re-association fails, then that will rule out any and all remote fixes I can perform specifically and a tech would need to come out. Alternatively, the case could also be escalated to our engineers.      

 

-Damian  

eco's avatar
eco
Senior
2 years ago

Damian- Thanks for your info. Saturday has a clear forecast, Monday is mostly sunny. Your choice. If Saturday isn't good for you, then Monday ? After that, the techs option, then a service visit as I understand from your reply. I'd appreciate it if you'd let me know. Thanks