Forum Discussion
Gen4 Slowing Down - Is This Intentional To Push Us To Gen5?
Hello everyone. We have been Hughes customers since it was Direcway. Overall we have been very satisfied with service and support. We are on Gen4, the old Ultra Plan which gives us 50 GB of everyday ...
Hi mk2,
Thanks for your update, that sounds great! Glad the tech was able to confirm that the tree growth was also a factor. I had an inkling that could be it too since you mentioned this issue started a few months ago. When it gets warmer out, we tend fo get more cases like this, all because the leaves are growing back. I'll leave this thread open for a bit to let you post any further findings.
If you've forgotten what your account was, they've got a "forgot your password?" thing on the sign in page that uses the email address you signed up with. It should send your password, or a password reset link.
The main reason they ask for the tests to be run under an account is that it holds all of the results on a single page, which makes it much easier for the reps to see patterns, as well as being able to quickly click on individual results to see their particular aspects. It's just easier for them than clicking on a bunch of individual result links and having to compile the results from them in order to see a pattern.
And no, if you were lucky enough to get the Ultra Plan I would definitely stick with it. By the time I signed up for Gen4 that plan wasn't available, if it ever even was in my area. The 50/50 plan may have been, but maybe not for the Ultra Plan price. The Ultra Plan was only available in select areas.
Edit. I had to retype the middle sentences. I have no clue why the system blanked out much of that part and added a bleep. I've seen glitches over the years on this site, but that's a new one. Very odd. So, if you see that in a reply notification in your email, just disregard it.
Good evening, So I ran tests, both download and upload throughout the day. I ran upload just to see the results. They are fairly consistent except for the final 5 run about 8:30 PM, EDT. The download times vary a lot. None of them, regardless of time of day, are as fast as we used to sustain a couple months ago.
Here is the URL for my results. https://testmy.net/quickstats/northfriend
I go by the name northfriend.
Anyway, what do you all think? IMO, I know I am paying a little more than $100/month so my speeds should be better than I am getting. Lowest was 1.65 MBs down, with most around 2 or so.
Again, thanks for your input.
Hi mk2,
I see it's your first post here, so welcome to the community! I pulled up your account to run diagnostics, and it looks like the dish alignment went out of whack. I'm sending a complimentary tech to fix that for you, and to update your modem. Your dispatch is currently scheduled for our earliest available slot: Wednesday, Jul 3, 2019 between 08:00 AM-11:00 AM. The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed. Please let us know how the site visit goes.
Hello Liz,
Thank you for your post and follow up. Yes, the Hughesnet tech did come today to our place, on time as promised. He was courteous, and very helpful. He indicated that some new tree growth was probably interfering with the signal. It was hot and buggy out, as we live in the woods. But he worked hard, and we got the tree branches trimmed off. In fact, he did most of the difficult stuff. He then realigned the dish and installed a new HT2000 modem. I have since run some tests on the "testmy" site. The results started slow, but they seem to be speeding up. In fact, I know this sounds crazy, but I had two download results at 35 MBs and 54 MBs. Most have been in the 18 to 20 range. I will conduct the tests using the proper techniques and post the results within the next couple days. Thanks to our tech support gentleman, you and the community.
Have a nice holiday everybody! (those that are celebrating)
Hi mk2,
Thanks for your update, that sounds great! Glad the tech was able to confirm that the tree growth was also a factor. I had an inkling that could be it too since you mentioned this issue started a few months ago. When it gets warmer out, we tend fo get more cases like this, all because the leaves are growing back. I'll leave this thread open for a bit to let you post any further findings.
