Forum Discussion
Gen4 Slowing Down - Is This Intentional To Push Us To Gen5?
Hello everyone. We have been Hughes customers since it was Direcway. Overall we have been very satisfied with service and support. We are on Gen4, the old Ultra Plan which gives us 50 GB of everyday ...
Hi mk2,
Thanks for your update, that sounds great! Glad the tech was able to confirm that the tree growth was also a factor. I had an inkling that could be it too since you mentioned this issue started a few months ago. When it gets warmer out, we tend fo get more cases like this, all because the leaves are growing back. I'll leave this thread open for a bit to let you post any further findings.
Hi mk2,
I see it's your first post here, so welcome to the community! I pulled up your account to run diagnostics, and it looks like the dish alignment went out of whack. I'm sending a complimentary tech to fix that for you, and to update your modem. Your dispatch is currently scheduled for our earliest available slot: Wednesday, Jul 3, 2019 between 08:00 AM-11:00 AM. The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed. Please let us know how the site visit goes.
Hello Liz,
Thank you for your post and follow up. Yes, the Hughesnet tech did come today to our place, on time as promised. He was courteous, and very helpful. He indicated that some new tree growth was probably interfering with the signal. It was hot and buggy out, as we live in the woods. But he worked hard, and we got the tree branches trimmed off. In fact, he did most of the difficult stuff. He then realigned the dish and installed a new HT2000 modem. I have since run some tests on the "testmy" site. The results started slow, but they seem to be speeding up. In fact, I know this sounds crazy, but I had two download results at 35 MBs and 54 MBs. Most have been in the 18 to 20 range. I will conduct the tests using the proper techniques and post the results within the next couple days. Thanks to our tech support gentleman, you and the community.
Have a nice holiday everybody! (those that are celebrating)
Hi mk2,
Thanks for your update, that sounds great! Glad the tech was able to confirm that the tree growth was also a factor. I had an inkling that could be it too since you mentioned this issue started a few months ago. When it gets warmer out, we tend fo get more cases like this, all because the leaves are growing back. I'll leave this thread open for a bit to let you post any further findings.
Thank you Liz. Everything seems to be running better. Most download tests are running in the upper teens or low twenties MBs. We were able to stream a show Saturday evening. It only stopped to buffer once, right at the end. It may have been the site (Direct TV) and it may have nothing to do with Hughesnet. Not sure which. As far as I am concerned, this thread can be closed.
Peace to all.
northfriend
Hi mk2,
Thanks for this update! You're very welcome, I'm just glad we were able to help. Don't hesitate to drop by again if you need any assistance.
