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bljhn's avatar
bljhn
Freshman
8 years ago
Solved

HN out of service over 22% in a 12-hour period with clear skies. 12.7.1 State Code is killing us.

Over the past few days, our HN has been going down constantly every 15-20 minutes.  We called Tech Support 3 times over the past couple of days and was told it was just bad weather which we did have....
Performance
  • Amanda's avatar
    Amanda
    8 years ago

    Hello,

     

    Those of you in Louisiana (Beam 53) should have operational services now. Our engineers found a configuration issue in one specific network route, corrected it and restored service. If you are still experiencing issues, please powercycle your HughesNet modem. Should it persist, please let me know.

     

    Thank you,

    Amanda

GabeU's avatar
GabeU
Distinguished Professor IV
8 years ago
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That three people on the same beam are experiencing the same connection issue is troubling.  

maratsade's avatar
maratsade
Distinguished Professor IV
8 years ago
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What does the code actually mean?  And I agree it's troubling when several users are experiencing the same issue.  I hope it gets solved quickly for them.

 

GabeU wrote:

That three people on the same beam are experiencing the same connection issue is troubling.  

 

  • MarkJFine's avatar
    MarkJFine
    Professor
    8 years ago
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    'Aloha transmission is unsuccessful'
    Technically, it means the transmitter is sending a beacon but it's not getting ack'd back.

    Edit: One possibility for the error is an erratic problem at the gateway if there is a trend, so it could be that.

  • bljhn's avatar
    bljhn
    Freshman
    8 years ago
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    Just an update since my original post:

    Like Phillip, we're picking up 112.1.12 errors as well as the 12.7.1

    It's been almost 48 hours with relatively clear skies here in SW Louisiana since I reset/rebooted the modem.

    12.1.12 has caused 4.44%,  26 transitions, 7316 durations

    12.7.1 has caused 17.2124%, 513 trnsitions, 28340 durations

    Signal strength is 133

    Red X across the UPLINK on every hour, both current and history.

    The outages occur almost as if they're on a timer....really weird.

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out of service over 22% in a 12-hour period with clear skies. 12.7.1 State Code is killing us.","id":"message:88591","revisionNum":1,"repliesCount":23,"author":{"__ref":"User:user:52020"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:88591"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:88591"},"body@stripHtml({\"truncateLength\":200})":" Over the past few days, our HN has been going down constantly every 15-20 minutes.  We called Tech Support 3 times over the past couple of days and was told it was just bad weather which we did have....","body@stringLength":"1127","rawBody":"

Over the past few days, our HN has been going down constantly every 15-20 minutes.  We called Tech Support 3 times over the past couple of days and was told it was just bad weather which we did have.  Well, the bad weather cleared out overnight last night, and we had nothing but clear sky for the past 12 hours.

At 10:28am this morning with clear skies, i cleared the state codes and rebooted the modem to get a good 12-hour run.

In the 12-hour period that followed, we were down over 22% of the time due to 12.7.1 state code with 172 transtions and 9449 total durations.  It's happening about every 10-15 minutes, then clears itself after 5-10 minutes.  Our system has been in service for 2 years now and has worked flawlessly up till a few days ago.

Other subscribers that have had this issue in the past had it resolved by HN engineers that did a beam adjustment/alignment.

Either our transmitter/modem is bad or there needs to be a beam adjustment.

We need help to get this resolved out as we depend on our service for financial transactions, etc.

 

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What does the code actually mean?  And I agree it's troubling when several users are experiencing the same issue.  I hope it gets solved quickly for them.

 

GabeU wrote:

That three people on the same beam are experiencing the same connection issue is troubling.  

 

","body@stringLength":"547","rawBody":"

What does the code actually mean?  And I agree it's troubling when several users are experiencing the same issue.  I hope it gets solved quickly for them.

 

wrote:

That three people on the same beam are experiencing the same connection issue is troubling.  

 

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That three people on the same beam are experiencing the same connection issue is troubling.  

","body@stringLength":"110","rawBody":"

That three people on the same beam are experiencing the same connection issue is troubling.  

","author":{"__ref":"User:user:29869"},"isEscalated":null,"postTime":"2017-12-11T04:00:00.528-05:00","solution":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"kudosSumWeight":0,"repliesCount":3,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:88631_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":7906},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"Revision:revision:88632_1":{"__typename":"Revision","id":"revision:88632_1","lastEditTime":"2017-12-11T07:27:46.827-05:00"},"User:user:17171":{"__typename":"User","id":"user:17171","uid":17171,"login":"Amanda","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2014-05-13T03:00:00.000-04:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/images/dS0xNzE3MS0xN2k5M0YyQUIyMjMwQzVEQzFB"},"entityType":"USER","eventPath":"community:ssqng67387/user:17171","rank":{"__ref":"Rank:rank:2"}},"User:user:5421":{"__typename":"User","id":"user:5421","deleted":false,"uid":5421,"login":"knotreel","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-12-11T03:00:00.000-05:00"}},"ForumReplyMessage:message:88671":{"__typename":"ForumReplyMessage","uid":88671,"id":"message:88671","revisionNum":1,"author":{"__ref":"User:user:5421"},"readOnly":true},"ModerationData:moderation_data:88672":{"__typename":"ModerationData","id":"moderation_data:88672","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:88672":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:17171"},"id":"message:88672","revisionNum":1,"uid":88672,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:88671"},"conversation":{"__ref":"Conversation:conversation:88591"},"subject":"Re: HN out of service over 22% in a 12-hour period with clear skies. 12.7.1 State Code is killing us.","moderationData":{"__ref":"ModerationData:moderation_data:88672"},"body":"

Hello,

\n

 

\n

Those of you in Louisiana (Beam 53) should have operational services now. Our engineers found a configuration issue in one specific network route, corrected it and restored service. If you are still experiencing issues, please powercycle your HughesNet modem. Should it persist, please let me know.

\n

 

\n

Thank you,

\n

Amanda

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"208","postTime":"2017-12-11T13:53:01.257-05:00","lastPublishTime":"2017-12-11T13:53:01.257-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":10956},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:88591/message:88672","customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"379","rawBody":"

Hello,

\n

 

\n

Those of you in Louisiana (Beam 53) should have operational services now. Our engineers found a configuration issue in one specific network route, corrected it and restored service. If you are still experiencing issues, please powercycle your HughesNet modem. Should it persist, please let me know.

\n

 

\n

Thank you,

\n

Amanda

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HN out of service over 22% in a 12-hour period with clear skies. 12.7.1 State Code is killing us.","moderationData":{"__ref":"ModerationData:moderation_data:88634"},"body":"

'Aloha transmission is unsuccessful'
Technically, it means the transmitter is sending a beacon but it's not getting ack'd back.

Edit: One possibility for the error is an erratic problem at the gateway if there is a trend, so it could be that.

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'Aloha transmission is unsuccessful'
Technically, it means the transmitter is sending a beacon but it's not getting ack'd back.

Edit: One possibility for the error is an erratic problem at the gateway if there is a trend, so it could be that.

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Just an update since my original post:

Like Phillip, we're picking up 112.1.12 errors as well as the 12.7.1

It's been almost 48 hours with relatively clear skies here in SW Louisiana since I reset/rebooted the modem.

12.1.12 has caused 4.44%,  26 transitions, 7316 durations

12.7.1 has caused 17.2124%, 513 trnsitions, 28340 durations

Signal strength is 133

Red X across the UPLINK on every hour, both current and history.

The outages occur almost as if they're on a timer....really weird.

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Just an update since my original post:

Like Phillip, we're picking up 112.1.12 errors as well as the 12.7.1

It's been almost 48 hours with relatively clear skies here in SW Louisiana since I reset/rebooted the modem.

12.1.12 has caused 4.44%,  26 transitions, 7316 durations

12.7.1 has caused 17.2124%, 513 trnsitions, 28340 durations

Signal strength is 133

Red X across the UPLINK on every hour, both current and history.

The outages occur almost as if they're on a timer....really weird.

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