Forum Discussion

bljhn's avatar
bljhn
Freshman
8 years ago

HN out of service over 22% in a 12-hour period with clear skies. 12.7.1 State Code is killing us.

Over the past few days, our HN has been going down constantly every 15-20 minutes.  We called Tech Support 3 times over the past couple of days and was told it was just bad weather which we did have....
Performance
  • Amanda's avatar
    Amanda
    8 years ago

    Hello,

     

    Those of you in Louisiana (Beam 53) should have operational services now. Our engineers found a configuration issue in one specific network route, corrected it and restored service. If you are still experiencing issues, please powercycle your HughesNet modem. Should it persist, please let me know.

     

    Thank you,

    Amanda

GabeU's avatar
GabeU
Distinguished Professor IV

Keep in mind that, not only can weather at your location affect your service, weather at your gateway can affect your service, as well.  Your gateway could be anywhere in the country.  

 

With this said, I'm sure the reps, which I will tag, will take a look at your system.  They are on M-F from approximately 8AM to 5PM EST.  Make sure, come Monday, that you leave your modem powered so that the reps can run diagnostics on your HughesNet equipment.  

 

Liz Amanda

 

  

gglaze's avatar
gglaze
New Poster
8 years ago
I have not had internet for 24 hrs at
least. We live in nw oregon. Please help!
I have an hn 1000 modem.
Thanks
  • Amanda's avatar
    Amanda
    Moderator
    8 years ago

    Hello everyone,

     

    Thank you all for providing your information in such detail. This has helped us gather the data we need for escalations much faster. We've escalated your connectivity issues up to our engineering department for investigation. We appreciate your patience and apologize for any inconvenience.

     

    Thanks,

    Amanda

  • gglaze's avatar
    gglaze
    New Poster
    8 years ago
    Correction: I have a HT 1100 modem. Still no internet though...
  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    8 years ago

    gglaze

     

    Because this thread is concerning those having specific issues on a single beam that you are not on, you should start a new topic to receive help with your individual issue and keep it separate.  You can do so by clicking on the blue "Start a topic" button on the upper right while in the Tech Support section.