Forum Discussion

lassandrea's avatar
lassandrea
New Poster
8 years ago

Intermittent Connectivity; status code 12.7.1

We have been having this issue with losing connection for quite some time. It's always only the system light that goes off and it happens a couple of times an hour. Sometimes it'll come back on its o...
12.7.1
connectivity
Performance
  • Gwalk900's avatar
    Gwalk900
    8 years ago

    If you hover your mouse over the error code in the State Code Monitor of the SCC advanced pages the dumbed down description of a 12.7.1 error is "a transmit problem as occured".

     

     

    The key here is in the number and duration of occurances.

    Weather between your terminal and the satellite can be an issue. Weather conditions between the satellite and your Gateway location can be an issue.

     

    The Book has this to say in regards to a 12.7.1 error code:

     

     

Gwalk900's avatar
Gwalk900
Honorary Alumnus
8 years ago

If you hover your mouse over the error code in the State Code Monitor of the SCC advanced pages the dumbed down description of a 12.7.1 error is "a transmit problem as occured".

 

 

The key here is in the number and duration of occurances.

Weather between your terminal and the satellite can be an issue. Weather conditions between the satellite and your Gateway location can be an issue.

 

The Book has this to say in regards to a 12.7.1 error code:

 

 

  • lassandrea's avatar
    lassandrea
    New Poster
    8 years ago

    I called the tech who assisted me the other day and he said that I wasn't the only one having this issue. It was a widespread outage and he had me re-register with the satellite, and all seems to be working now.

    Hurray!