Forum Discussion
Intermittent internet loss Status Code 12.7.1 A transient problem has occurred
Hi John,
I really appreciate you continuing to monitor your performance over the weekend even though you're getting Gen 5 Monday. Your feedback would be useful to our engineers and would further validate that the fix was effective.
Also, thank you for your compliment, it means a lot to me.:cathappy: Don't hesitate to post back in the community about your Gen 5 experience, and let us know if you have any other concerns.
Thank you, Liz. Since my post yesterday there have been no further problems. I will not reboot per your instructions. Although this problem has been happening intermittently over the past week when local weather conditions appear to be good, given the relatively long stretches of good performance Thursday and then late Friday through the present, I am wondering whether the problem could be related to remote weather conditions; i.e., conditions that would not be apparent from our location. I cannot say for sure that rebooting has had any real effect upon restoration of service - it could have appeared to coincidentally. I do know that in quite a few instances it has resolved itself with no action on our part whatsoever.
Thank you for looking into our concern and for monitoring over the weekend. We have had the service for almost a year now and have been quite happy with it on the whole. We have seen the expected occiasional weather-related issue but nothing like this. I will be looking forward to hearing from you sometime next week.
It just happened again at 10:45 pm CDT. "12.7.1 A transmit problem has occurred." Waited and it resolved itself in five minutes without any action here. I have not rebooted the modem per your request. I will continue to report each instance I notice and hope you can find something in the logs.
