Forum Discussion
Intermittent internet loss Status Code 12.7.1 A transient problem has occurred
Hi John,
I really appreciate you continuing to monitor your performance over the weekend even though you're getting Gen 5 Monday. Your feedback would be useful to our engineers and would further validate that the fix was effective.
Also, thank you for your compliment, it means a lot to me.:cathappy: Don't hesitate to post back in the community about your Gen 5 experience, and let us know if you have any other concerns.
Seeing it often here too! That and 12.1.9 which gives same error (Transmit problem occurred). So you are not alone, and this to me doesn't seem to be a isoltaed thing, many may not even know and think it's just a turbo page problem that fixes itself "in a few" like we're already used to expecting
I notice it when I "think" the turbo page is down, so I head to the SCC/192 page to reset the turbo page or check it out etc. I notice is sometimes in the state codes, at the time and or in the past. And I see it from the last error state code at the top/middle too. Before going into advanced system section I can tell there is a problem from the "System Status" link (First green square), after clicking that at the top state code section I see yellow triangle error icon and transmit error or uplink error etc.
In code history I see uplink error looks to most often near the times I tend to notice the issue. These are the two codes out of the norm for us that give "uplink error"
0000-4000-0000-0007
0000-0000-0000-0049
cybo54,
12.7.1 and 12.1.9 have absolutely nothing to do with WebAcceleration (TurboPage...).
12.1.9 is a Transmission Error code, can be caused by numerous things,such as faulty electrical wiring in the home or from the local utility, and incliment weather at the gateway, or home. If it is a PERSISTENT error code then it could be the ODU or IDU, and may require re-ranging which requires support to get involved. Not related to Web-Accel.
12.7.1 is very common, it comes and goes many times for everyone when there is inclement weather at the gateway or home. However 12.7.1 can be triggered by 12.1.9, if multiple units in a given area are performing a specific task at the same time for some reason, such as a short gateway outage due to bad weather, then 12.7.1 can also be thrown as the gateway may not be responding in time. Again, not related to Web-Accel and not always the issue at heart.
Web-Acceleration codes on the HT1100 and HT1000 units are 30.X.X, long ways away from transmission errors.
It is possible there is a gateway issue and you are all on it, possible, but, unknown at this time.
Hopefully tomorrow Liz and Amanda can take a peak at it.
Thanks,
C0RR0SIVE
Yes Corrosive, I know those codes have nothing to do with turbo page. Sorry if I muddled what I meant above. I said I initially "thought" turbopage was giving us issues many times, but each time I went to invetigate if it was down or to reset/disable etc I found it was not the problem but rather these codes and transmit issues were the problem.
Apologies for not making that all clear above! We've been with Hughes for 10+ years, so are familiar with the turbopage issues and that's why I mentioned it initially, because that was my immediate suspicion but found other issues instead same as here. We just had Gen4 installed about a month or so ago, so I doubt we need anything re-aligned or looked at from an installer perspective. No electrical issues here either
Here's a shot of our current state code monitor summary, and as mentioned above I often find "Uplink error" in hourly history when the transmit issues occur
Couldn't edit the above!? Out of editing time!
Wanted to add that - I also meant the short durations of pages not loading which this causes, sometimes 1 minute or less, other times 2-3 minutes, may seem like a turbopage thing to someone not familiar with the system or doesn't look in the SCC in time to catch the actual error.
Hi John,
Thank you for the updates. We're having a look at the logs and currently evaluating. I'll post back once I have any updates or additional questions. Thank you again for your cooperation and patience as we look into this.
John, can you tell if there's anything currently obstructing the view of the dish?
Liz wrote:Hi John,
Thank you for the updates. We're having a look at the logs and currently evaluating. I'll post back once I have any updates or additional questions. Thank you again for your cooperation and patience as we look into this.
Thanks Liz. There is nothing obstructing our dish. There were no instances of the problem observed by my wife or me today. I look forward to your analysis -- we have had our system for about a year and this started about two weeks ago in it's frequency
