Forum Discussion

ChicagoJohn's avatar
ChicagoJohn
Freshman
9 years ago
Solved

Intermittent internet loss Status Code 12.7.1 A transient problem has occurred

A week ago our internet started dropping sporadically, sometimes 4 or 5 times in an hour.  When this happens, we get the Status Code of "12.7.1 A transient problem has occurred" from the modem.  I've...
Performance
  • Liz's avatar
    Liz
    9 years ago

    Hi John,

     

    I really appreciate you continuing to monitor your performance over the weekend even though you're getting Gen 5 Monday. Your feedback would be useful to our engineers and would further validate that the fix was effective. 

     

    Also, thank you for your compliment, it means a lot to me.:cathappy: Don't hesitate to post back in the community about your Gen 5 experience, and let us know if you have any other concerns.

     

Liz's avatar
Liz
Moderator
9 years ago

That's wonderful to hear, John! Thank you for taking the time to post in the community and to share your thoughts, it's good to see. I'm glad to have helped, please don't be a stranger.

 

ChicagoJohn's avatar
ChicagoJohn
Freshman
9 years ago
Liz wrote:

That's wonderful to hear, John! Thank you for taking the time to post in the community and to share your thoughts, it's good to see. I'm glad to have helped, please don't be a stranger.

 

This was my first time interacting with the community in conection with a problem, and I'll definitely visit it regularly; looks to be a great place to learn.

Gen5 is good so far.  With TestMy.net we're seeing 20 Gbps download and 1.4 Gbps upload, a significant improvement versus Gen4.  Thanks again, Liz.