Forum Discussion
Intermittent Service since 5/28/23 (When My Service Renewed) - Stat Code 12.1.19
Since my service (data) renewed on 5/28/23 I have had an intermittent internet connection that can barely do anything. There has been a Stat Code 12.1.19 displaying since even though the System Status...
That state code, which relates to a 'transmit problem', is often related to weather, whether at the home or gateway location, the latter of which is in a different state from yours. However, when it's due to weather it should only be temporary, not ongoing for four days.
Hopefully a rep (Moderator) will reply soon. When they do, they may need some personal info from you in order to locate your account, but they'll ask for it to be given via private message, for which they'll provide a link. The reps are normally on Monday thru Friday from approximately 9AM to 6PM EST.
