Forum Discussion

Pstemarie's avatar
Pstemarie
New Poster
2 years ago

Intermittent Service since 5/28/23 (When My Service Renewed) - Stat Code 12.1.19

Since my service (data) renewed on 5/28/23 I have had an intermittent internet connection that can barely do anything. There has been a Stat Code 12.1.19 displaying since even though the System Status...
12.1.19
connection
modem
Remy's avatar
Remy
Moderator
2 years ago

Pstemarie,

 

Thanks for reaching out! I see this is your first post. Welcome to the Community! We'd love to take a look into this state code for you, but I was unable to locate the account connected to your Community profile. Please send a private message to the link provided below, with your account number or a phone number attached!

 

https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584

 

Thanks,

Remy