Forum Discussion

CrenshawFamily's avatar
CrenshawFamily
New Poster
5 years ago

Internet - Modem Not Working

Went to bed around 11 pm last night and internet was actively working. Woke up this morning with no internet and router issues. I have power cycled the modem numerous times with various amounts of ...
internet
modem
no service
tech support
  • Liz's avatar
    Liz
    5 years ago

    Good morning CrenshawFamily, 

     

    I see it's your first post here, so welcome to the community!  After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Wednesday, Feb 19, 2020 between 08:00 AM-11:00 AM. The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed. Please let us know how the site visit goes.

     

    Thanks,

    Liz

     

maratsade's avatar
maratsade
Distinguished Professor IV
5 years ago

The HughesNet staff on this site (you'll recognise them because they have the word MOD next to their handles) can run remote diagnostics on your modem and see what may be going on.  Hopefully they'll be able to get back to you today.  There aren't many of them, so sometimes it takes a while.  Hang in there!