Forum Discussion

quiltersridgewv's avatar
quiltersridgewv
New Poster
4 years ago

Internet Modem continually restarting - internet going in and out

My internet keeps going in and out continuously. The modem lights go down to just showing power, then all the lights come back on and in less than five seconds, everything is down again. When the mod...
Performance
  • Liz's avatar
    Liz
    4 years ago

    Hi quiltersridgewv,

     

    Thank you for reaching out. I pulled up your account and see you've already arranged a tech visit for today. Please let us know how it goes and if you need any additional assistance.

     

    -Liz

GabeU's avatar
GabeU
Distinguished Professor IV

It sounds like there could be an issue with the modem itself.  It might even be overheating, judging by the red light, but that's just a guess.  

 

The reps will reply to help.  They're on M-F from approximately 9AM to 6PM EST.  You should see a reply from one tomorrow (Wednesday).

quiltersridgewv's avatar
quiltersridgewv
New Poster
4 years ago

Thank you!

 

Modem is not hot or anything. It always has plenty of room for airflow and no "dust bunnies" were in it.

 

I unplugged it overnight because I was afraid of overheating and still this morning the lights are doing the same thing and no internet 

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    4 years ago

    Interesting.  If it did it right away that more or less rules out a heat issue, but there's something definitely wrong.  

     

    I'm hoping a rep replies soon.

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    4 years ago

    Liz 

    Damian 

    Remy