For over a year my account is messed up with error Invalid OpenID or Credentials. I have been on phone with tech support numerous times. Several times they have tried to create a new email address a...
Thanks for the link. This past weekend out of desperation I tried some reset procedure posted on a previous thread (reset button for 3s then WPS for another 30). Not sure if that is correct, but after doing this, and then a power cycle (had to do that because all lights went dead after the reset), it just magically started to work, so I don't want to touch it.
I am now able to browse normally, my smart TV has full network connectivity (amazon videos, netflix, etc), my Synology server is fully accessible from outside, my wife can do work on square, and life is beautiful.
If things go south again I'll diasable the UPnP as the link suggests.
I wonder though, if this is a known issue as the link states, wouldn't hughesnet want to have this feature diabled by default? that would save everyone a lot of headache.
Anyway, thanks for your help, I'm marking this as solved
First and foremost, it is not wise to post your phone number on a public site. If the reps want your phone number they'll get it from you through private message. It would be wise to edit your post and delete it.
Regarding your issue, there is a temporary workaround which may help you, at least until the reps can have the original issue addressed. The following instructions are a copy/paste from a previous thread....
But, there is a temporary workaround. When you go to the MyAccount page (make sure to be signed out of it) and click the button to sign in, rather than actually signing in click on Register. When you put your info in, like your SAN, which you can find at the top of the System Control Center (click the blue link), and your phone number, you can go through and create a new email and password. With that new email and password you can sign into the MyAccount page and your info will be there. You can still use your normal sign on to get in here, but when you need to sign on and see your info use the new email and password that you created. I can't remember if you have to create a new name for this Community while you're going through the process of creating the new email, but it really doesn't matter as, again, you can continue to use your original sign on info for here, like you have been using.
And, if you have an alternate browser, you might want to use that so you can avoid having to sign out of your new email and sign into your original one to get in here, and vice versa. If you don't have an alternate browser it's no big deal, as you can just alternate between the new email sign on for the MyAccount site and your original email sign on for here. Of course, you're free to use the other sign on and new Community name in here if you want, but it's best to just use the one you already created and have been using.
Again, this is only a temporary workaround until they fix the issue for you, but at least you'll be able to see your stuff again in the meantime. Of course, you can keep the second email if you want. That's entirely up to you. And I only say temporary in that once they get the site info fixed for your original sign on you'll probably want to go back to using that. With that said, you can continue to use that sign on to see your info if you wish. After they fixed the issue for me I signed in using my original info and deleted the new email I had created as I wouldn't use it for anything else. That's just me.
Thank you for the reminder that this is a public post.
Your reply is NO help. I have repeatedly tried that. Doesn't work.
See my post: "Several times they have tried to create a new email address as a temporary go-around fix. In every case that approach did not work. They could not complete the registration of a new email address." They means me under supervision have repeatedly tried your suggestion - a new registration won't go thru on my account.
You gave me yet another run around from Hughesnet. Really? Can't you do better?
You gave me yet another run around from Hughesnet. Really? Can't you do better?
First off, the info about "the reps" should have clued you to the fact that I'm not a HughesNet employee. Secondly, HughesNet trying to create email addresses as a workaround doesn't mean you have tried the workaround listed. Thirdly, if my post was of "NO help" your phone number would still be there.
Lastly, can't I do better? When someone takes the time out of their day to attempt to help a fellow customer and they reply with the "thanks" you do, I'm sure people will be lining right up to give their advice. SMH.
I've created a ticket to have this resolved for you. Please accept our apologies for any inconvenience this has caused.
In the meantime, you should be able to track your usage from http://systemcontrolcenter.com or http://192.168.0.1 from your web browser while connected to your HughesNet system. Alternatively, you can download and install the Usage Meter from the "MyAccount" tab above, as they do not require a login.
The OpenID error should not be prohibiting you from accessing your email from the My Email link above, nor through a 3rd party client, so we may need to troubleshoot that separately.
Lastly, our support group should not have promised a call back from an engineer, as these are normally done by our advanced technical support group. It is also possible that they have an old or incorrect phone number on file. Regardless of that, the issue cannot be fixed over the phone, but only by our internal database technicians by manually fixing your account in our system.
Once it is complete I will reply back to you here, but in the meantime, please feel free to send me a private message with the e-mail addresses you'd like to keep and the ones you want removed so we can go ahead and do that too.
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OpenID or Credentials","id":"message:100458","revisionNum":2,"repliesCount":14,"author":{"__ref":"User:user:65959"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:100458"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:100458"},"body@stripHtml({\"truncateLength\":200})":" For over a year my account is messed up with error Invalid OpenID or Credentials. I have been on phone with tech support numerous times. Several times they have tried to create a new email address a...","body@stringLength":"879","rawBody":"
For over a year my account is messed up with error Invalid OpenID or Credentials.
I have been on phone with tech support numerous times. Several times they have tried to create a new email address as a temporary go-around fix. In every case that approach did not work. They could not complete the registration of a new email address, and there is still an OpenID problem on my account. The only thing I can do is get email online.
I cannot tract my usage. I cannot manage tokens.
I cannot see my account info.I cannot pay online.
I cannot change my password.
I cannot fix the problem tjhat I can't send email from my devices. ETC. ETC.
I have repeatedly been told an engineer will contact me. That has NOT happened!
FIX THIS PROBLEM! If you cannot fix it then redo my entire account.
Have an engineer call me - without fail.
","kudosSumWeight":0,"postTime":"2018-06-04T01:31:34.301-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Data Management","text":"Data Management","time":"2017-03-08T04:06:48.317-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:OpenID","text":"OpenID","time":"2018-06-04T01:31:34.301-04:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:Performance","text":"Performance","time":"2017-03-09T08:01:18.409-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:100458_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":8014},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:100458":{"__typename":"Conversation","id":"conversation:100458","solved":true,"topic":{"__ref":"ForumTopicMessage:message:100458"},"lastPostingActivityTime":"2018-06-19T19:34:30.310-04:00","lastPostTime":"2018-06-19T19:34:30.310-04:00","unreadReplyCount":14,"isSubscribed":false},"ModerationData:moderation_data:100458":{"__typename":"ModerationData","id":"moderation_data:100458","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:100458_2":{"__typename":"Revision","id":"revision:100458_2","lastEditTime":"2018-06-04T03:21:56.466-04:00"},"ForumReplyMessage:message:100460":{"__typename":"ForumReplyMessage","id":"message:100460","conversation":{"__ref":"Conversation:conversation:100458"},"author":{"__ref":"User:user:65959"},"revisionNum":1,"uid":100460,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"subject":"Re: Invalid OpenID or Credentials","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:100460"},"parent":{"__ref":"ForumReplyMessage:message:100459"},"body":"
Thank you for the reminder that this is a public post.
Your reply is NO help. I have repeatedly tried that. Doesn't work.
See my post: \"Several times they have tried to create a new email address as a temporary go-around fix. In every case that approach did not work. They could not complete the registration of a new email address.\" They means me under supervision have repeatedly tried your suggestion - a new registration won't go thru on my account.
You gave me yet another run around from Hughesnet. Really? Can't you do better?
","body@stringLength":"558","rawBody":"
Thank you for the reminder that this is a public post.
Your reply is NO help. I have repeatedly tried that. Doesn't work.
See my post: \"Several times they have tried to create a new email address as a temporary go-around fix. In every case that approach did not work. They could not complete the registration of a new email address.\" They means me under supervision have repeatedly tried your suggestion - a new registration won't go thru on my account.
You gave me yet another run around from Hughesnet. Really? Can't you do better?
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Hello,
\n\n
\n\n
I just got an update that the mapping is complete and just checked it myself to verify there is indeed actual account information showing. Can you give it a look when you have time? Please do not attempt to delete any of your e-mail accounts while logged in, if you need something done for them please message me privately.
I just got an update that the mapping is complete and just checked it myself to verify there is indeed actual account information showing. Can you give it a look when you have time? Please do not attempt to delete any of your e-mail accounts while logged in, if you need something done for them please message me privately.
\n\n
\n\n
Thank you
\n\n
Amanda
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First and foremost, it is not wise to post your phone number on a public site. If the reps want your phone number they'll get it from you through private message. It would be wise to edit your post and delete it.
Regarding your issue, there is a temporary workaround which may help you, at least until the reps can have the original issue addressed. The following instructions are a copy/paste from a previous thread....
But, there is a temporary workaround. When you go to the MyAccount page (make sure to be signed out of it) and click the button to sign in, rather than actually signing in click on Register. When you put your info in, like your SAN, which you can find at the top of the System Control Center (click the blue link), and your phone number, you can go through and create a new email and password. With that new email and password you can sign into the MyAccount page and your info will be there. You can still use your normal sign on to get in here, but when you need to sign on and see your info use the new email and password that you created. I can't remember if you have to create a new name for this Community while you're going through the process of creating the new email, but it really doesn't matter as, again, you can continue to use your original sign on info for here, like you have been using.
And, if you have an alternate browser, you might want to use that so you can avoid having to sign out of your new email and sign into your original one to get in here, and vice versa. If you don't have an alternate browser it's no big deal, as you can just alternate between the new email sign on for the MyAccount site and your original email sign on for here. Of course, you're free to use the other sign on and new Community name in here if you want, but it's best to just use the one you already created and have been using.
Again, this is only a temporary workaround until they fix the issue for you, but at least you'll be able to see your stuff again in the meantime. Of course, you can keep the second email if you want. That's entirely up to you. And I only say temporary in that once they get the site info fixed for your original sign on you'll probably want to go back to using that. With that said, you can continue to use that sign on to see your info if you wish. After they fixed the issue for me I signed in using my original info and deleted the new email I had created as I wouldn't use it for anything else. That's just me.
Hope this helps.
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First and foremost, it is not wise to post your phone number on a public site. If the reps want your phone number they'll get it from you through private message. It would be wise to edit your post and delete it.
Regarding your issue, there is a temporary workaround which may help you, at least until the reps can have the original issue addressed. The following instructions are a copy/paste from a previous thread....
But, there is a temporary workaround. When you go to the MyAccount page (make sure to be signed out of it) and click the button to sign in, rather than actually signing in click on Register. When you put your info in, like your SAN, which you can find at the top of the System Control Center (click the blue link), and your phone number, you can go through and create a new email and password. With that new email and password you can sign into the MyAccount page and your info will be there. You can still use your normal sign on to get in here, but when you need to sign on and see your info use the new email and password that you created. I can't remember if you have to create a new name for this Community while you're going through the process of creating the new email, but it really doesn't matter as, again, you can continue to use your original sign on info for here, like you have been using.
And, if you have an alternate browser, you might want to use that so you can avoid having to sign out of your new email and sign into your original one to get in here, and vice versa. If you don't have an alternate browser it's no big deal, as you can just alternate between the new email sign on for the MyAccount site and your original email sign on for here. Of course, you're free to use the other sign on and new Community name in here if you want, but it's best to just use the one you already created and have been using.
Again, this is only a temporary workaround until they fix the issue for you, but at least you'll be able to see your stuff again in the meantime. Of course, you can keep the second email if you want. That's entirely up to you. And I only say temporary in that once they get the site info fixed for your original sign on you'll probably want to go back to using that. With that said, you can continue to use that sign on to see your info if you wish. After they fixed the issue for me I signed in using my original info and deleted the new email I had created as I wouldn't use it for anything else. That's just me.
Hope this helps.
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Invalid OpenID or Credentials","moderationData":{"__ref":"ModerationData:moderation_data:100470"},"body":"
You gave me yet another run around from Hughesnet. Really? Can't you do better?
First off, the info about \"the reps\" should have clued you to the fact that I'm not a HughesNet employee. Secondly, HughesNet trying to create email addresses as a workaround doesn't mean you have tried the workaround listed. Thirdly, if my post was of \"NO help\" your phone number would still be there.
Lastly, can't I do better? When someone takes the time out of their day to attempt to help a fellow customer and they reply with the \"thanks\" you do, I'm sure people will be lining right up to give their advice. SMH.
You gave me yet another run around from Hughesnet. Really? Can't you do better?
First off, the info about \"the reps\" should have clued you to the fact that I'm not a HughesNet employee. Secondly, HughesNet trying to create email addresses as a workaround doesn't mean you have tried the workaround listed. Thirdly, if my post was of \"NO help\" your phone number would still be there.
Lastly, can't I do better? When someone takes the time out of their day to attempt to help a fellow customer and they reply with the \"thanks\" you do, I'm sure people will be lining right up to give their advice. SMH.
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You are right. I apologize.
Lesson learned - never express frustrations online.
Lesson learned - never express frustrations online.
Thank you for your time.
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Hi ctpowers,
\n\n
\n\n
I've created a ticket to have this resolved for you. Please accept our apologies for any inconvenience this has caused.
\n\n
\n\n
In the meantime, you should be able to track your usage from http://systemcontrolcenter.com or http://192.168.0.1 from your web browser while connected to your HughesNet system. Alternatively, you can download and install the Usage Meter from the \"MyAccount\" tab above, as they do not require a login.
\n\n
\n\n
The OpenID error should not be prohibiting you from accessing your email from the My Email link above, nor through a 3rd party client, so we may need to troubleshoot that separately.
\n\n
\n\n
Lastly, our support group should not have promised a call back from an engineer, as these are normally done by our advanced technical support group. It is also possible that they have an old or incorrect phone number on file. Regardless of that, the issue cannot be fixed over the phone, but only by our internal database technicians by manually fixing your account in our system.
\n\n
\n\n
Once it is complete I will reply back to you here, but in the meantime, please feel free to send me a private message with the e-mail addresses you'd like to keep and the ones you want removed so we can go ahead and do that too.
I've created a ticket to have this resolved for you. Please accept our apologies for any inconvenience this has caused.
\n\n
\n\n
In the meantime, you should be able to track your usage from http://systemcontrolcenter.com or http://192.168.0.1 from your web browser while connected to your HughesNet system. Alternatively, you can download and install the Usage Meter from the \"MyAccount\" tab above, as they do not require a login.
\n\n
\n\n
The OpenID error should not be prohibiting you from accessing your email from the My Email link above, nor through a 3rd party client, so we may need to troubleshoot that separately.
\n\n
\n\n
Lastly, our support group should not have promised a call back from an engineer, as these are normally done by our advanced technical support group. It is also possible that they have an old or incorrect phone number on file. Regardless of that, the issue cannot be fixed over the phone, but only by our internal database technicians by manually fixing your account in our system.
\n\n
\n\n
Once it is complete I will reply back to you here, but in the meantime, please feel free to send me a private message with the e-mail addresses you'd like to keep and the ones you want removed so we can go ahead and do that too.
\n\n
\n\n
Thank you,
\n\n
Amanda
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Thank you, I am following up with the team right now to have them look again.
Thank you, I am following up with the team right now to have them look again.
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