Forum Discussion

ctpowers's avatar
ctpowers
Freshman
7 years ago

Invalid OpenID or Credentials

For over a year my account is messed up with error Invalid OpenID or Credentials. I have been on phone with tech support numerous times. Several times they have tried to create a new email address a...
Data Management
OpenID
Performance
  • Amanda's avatar
    Amanda
    7 years ago

    Hello,

     

    I just got an update that the mapping is complete and just checked it myself to verify there is indeed actual account information showing. Can you give it a look when you have time? Please do not attempt to delete any of your e-mail accounts while logged in, if you need something done for them please message me privately.

     

    Thank you

    Amanda

ctpowers's avatar
ctpowers
Freshman

Amanda,

Please continue to follow-up.
There is no progress on solving the problem of Invalid Open ID or Credentials.

On the phone yesterday Evelyn from "Advanced Technical Support" told me Hughes has no department that has "internal database technicians". She also told me there is no permanent solution for "Invalid Open ID or Credentials".

Amanda, you are my only hope. Keep open case #112941243.

Keep talking to me about what is going on. Either they can fix it or they can't. Sure would like to know.

Can an "internal database technicians" call me to give me an answer?

I hope this reply is sent as a private message, as it is replying to a private message.

Thank you.

ctpowers

 

 

 

Amanda's avatar
Amanda
Moderator
7 years ago

Hello,

 

I just got an update that the mapping is complete and just checked it myself to verify there is indeed actual account information showing. Can you give it a look when you have time? Please do not attempt to delete any of your e-mail accounts while logged in, if you need something done for them please message me privately.

 

Thank you

Amanda

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    7 years ago

    This is not a private message. To send one, click on the person's name, and then click "Send a Message." 

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    7 years ago

    ctpowers

     

    If you're replying to a private message that was previously sent to you, use the steps in the instructions that I laid out previously.  If you're writing a new message to someone, like maratsade stated, click on the person's name, then click "Send a message" on the upper right.  Then compose your message, including the message title and the message itself,  and click Send Message on the lower right.  

     

    I just clicked on your name in one of the posts.  I then clicked "Send Message" on the upper right.

     

     

    I actually sent the message to you.  You'll see that someone sent you a PM on the little envelope to the upper right.  Click on that envelope and click the title of the PM.  Then, if you wanted to reply, click "Reply", type the reply message, then click "Send Message" and I would receive your reply, being notified of it on the little envelope on the upper right.    

     

  • ctpowers's avatar
    ctpowers
    Freshman
    7 years ago

    Amanda,

    I think you are the most wonderful person in the world right now!

    yes, my account now shows proper info - problem of "Invalid OpenID or Credentials" is mostly solved!

    However, there are two more things to fix. Is this a private message?

    If not, please tell me how to send you a private message.

    I thought I did as GabeU instructed for private, butit wasn't last time.

    Thank you.

    ctpowers