Forum Discussion

rmill98's avatar
rmill98
New Poster
31 days ago

Loss of internet connection

About 2 days ago the internet connection started going in and out until finally it stopped all together. I've tried everything i can think of. On the router the transmit and wifi lights are blinking but the system light is off.

Performance

2 Replies

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    31 days ago

    The HN reps on this site won't be back  until Monday.  You  may want to try calling the 24/7 line and asking the phone reps to run remote diagnostics on your modem.   Leave the modem plugged in so they can attempt to contact it to determine what may be going on.  

  • Remy's avatar
    Remy
    Moderator
    29 days ago

    rmill98,

     

    Thanks for reaching out! I see this is your first post. Welcome to the Community! We're sorry to hear you've been experiencing some service issues. We'd love to help take a look into this for you. However, I was unable to locate your account through your Community profile. Please send us a private message at the link attached below with your account number or a phone number attached. Please let me know here once you've sent the PM.

     

    https://community.hughesnet.com/users/Remy/102584

     

    Thanks, 

    Remy