Forum Discussion
Modem issues after power surge
Power went out for a few seconds. My internet hasn’t worked since. My modem only has 3 lights lit, top/middle/bottom. I have unplugged it twice for about 2 minutes each time.
Hi Gigix2,
Thanks for posting and welcome to the community! Thanks for confirming that your modem was still plugged in. I tried to run diagnostics on your site, but I'm not able to make a connection; looks like that surge got your modem. I'm sending you our latest modem model, no need to return your HT1100. Here's our guide to replacing and getting started with your new modem. Please expect the modem to arrive in a few days.
It happened about an hour ago and I do not have Gen 5
Gigix2 wrote:
It happened about an hour ago and I do not have Gen 5
Ah. Okay.
It may very well be that something bad happened to the modem or radio when you had the power surge. Are you showing any state codes on the following page?
http://192.168.0.1/limited.html#!/state_code/state_code_monitor
If so, what codes are showing?
- I can not open that link on my cell. Is it supposed to be open through Hughes net connection?
