Forum Discussion

Gigix2's avatar
Gigix2
Freshman
7 years ago

Modem issues after power surge

Power went out for a few seconds. My internet hasn’t worked since. My modem only has 3 lights lit, top/middle/bottom. I have unplugged it twice for about 2 minutes each time.
Gen 4
  • Liz's avatar
    Liz
    7 years ago

    Hi Gigix2,

     

      Thanks for posting and welcome to the community! Thanks for confirming that your modem was still plugged in. I tried to run diagnostics on your site, but I'm not able to make a connection; looks like that surge got your modem. I'm sending you our latest modem model, no need to return your HT1100. Here's our guide to replacing and getting started with your new modem. Please expect the modem to arrive in a few days.

     

     

Gigix2's avatar
Gigix2
Freshman
It happened about an hour ago and I do not have Gen 5
GabeU's avatar
GabeU
Distinguished Professor IV
7 years ago
Gigix2 wrote:
It happened about an hour ago and I do not have Gen 5

Ah.  Okay.  

 

It may very well be that something bad happened to the modem or radio when you had the power surge.  Are you showing any state codes on the following page?  

 

http://192.168.0.1/limited.html#!/state_code/state_code_monitor

 

If so, what codes are showing?  

  • Gigix2's avatar
    Gigix2
    Freshman
    7 years ago
    I can not open that link on my cell. Is it supposed to be open through Hughes net connection?
    • C0RR0SIVE's avatar
      C0RR0SIVE
      Associate Professor
      7 years ago

      Yes, you are supposed to use that link on a device while connected to your Hughesnet modem... If you have an HN9000 or HN7000... the URL will probably be different.

      • Gigix2's avatar
        Gigix2
        Freshman
        7 years ago

        I have no internet to connect through hughes net