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atlantia's avatar
atlantia
New Poster
5 years ago

Modem remote diagnostics needed. (Forgetting DNS info)

Can one of the admins run a remote diagnostic on my modem. The issue: My modem seems to "go stupid" and forget it's DNS Cache. I can open a site and it will open fine, then after about 15 min if ...
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  • Liz's avatar
    Liz
    5 years ago

    Thanks for trying and letting me know, atlantia. I'm sending you a replacement modem which should arrive soon. You can use the replacement's box to return the old modem. The return label is in the outer pouch for your convenience. Let me know if this persists after swapping modems.

     

    Thanks,

    Liz

     

Liz's avatar
Liz
Moderator
5 years ago

Hi atlantia,

 

  I see it's your first post here, so welcome to the community! Thank you for these details, this helps. Does this persist on multiple devices?

 

What our engineers typically suggest for this sort of thing is to try disabling IPv6 on the device accessing the secured site. If you're unable to locate instructions on how to disable IPv6 for your device, please let me know so I can assist. Please let me know how that works out for you.

 

Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz