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atlantia's avatar
atlantia
New Poster
5 years ago

Modem remote diagnostics needed. (Forgetting DNS info)

Can one of the admins run a remote diagnostic on my modem. The issue: My modem seems to "go stupid" and forget it's DNS Cache. I can open a site and it will open fine, then after about 15 min if ...
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  • Liz's avatar
    Liz
    5 years ago

    Thanks for trying and letting me know, atlantia. I'm sending you a replacement modem which should arrive soon. You can use the replacement's box to return the old modem. The return label is in the outer pouch for your convenience. Let me know if this persists after swapping modems.

     

    Thanks,

    Liz

     

Liz's avatar
Liz
Moderator
5 years ago

Thanks for trying and letting me know, atlantia. I'm sending you a replacement modem which should arrive soon. You can use the replacement's box to return the old modem. The return label is in the outer pouch for your convenience. Let me know if this persists after swapping modems.

 

Thanks,

Liz