Forum Discussion

atlantia's avatar
atlantia
New Poster
5 years ago

Modem remote diagnostics needed. (Forgetting DNS info)

Can one of the admins run a remote diagnostic on my modem. The issue: My modem seems to "go stupid" and forget it's DNS Cache. I can open a site and it will open fine, then after about 15 min if ...
Performance
  • Liz's avatar
    Liz
    5 years ago

    Thanks for trying and letting me know, atlantia. I'm sending you a replacement modem which should arrive soon. You can use the replacement's box to return the old modem. The return label is in the outer pouch for your convenience. Let me know if this persists after swapping modems.

     

    Thanks,

    Liz

     

atlantia's avatar
atlantia
New Poster

Hi Liz,

IpV6 was already disabled. Same results. I also spent quite a bit of time flushing the dns cache on my devices, disabling firewalls and anti virus software, testing different browsers, devices, The only thing that temporarily fixes the issue is to reboot the modem. As a matter of fact, I had to perform a reboot to access this forum to post this. I even tried third party DNS servers but when the modem goes stupid it cant even get to those.

Liz's avatar
Liz
Moderator
5 years ago

Hi atlantia, 

 

It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.

 

Thanks,

Liz