Forum Discussion
Solved
more Gen5 misery in NorCal
I've had Gen5 service for a few months in ZIP 95959 and download speeds have been glacial, ranging from below 1, often in low single digits, to the very rare 14. Never close to 25. Streaming isn't remotely feasible, though I was assured it would be.
I can post some download tests at a later date but my experiences match the others here. As an aside, requiring a speed test via a hardwire connection to a 5g wireless router is irritating. I know wireless devices have high variation in capability, but I've used WiFi for so long I don't even own an Ethernet cable anymore.
If this doesn't get remedied soon I plan to ask for a refund and to escape my contract.
Colin
Sat: Echo 19
Gateway: 8
Beam: 55
Outroute: 1
Hi Colin,
Thanks for your patience. Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.
The glaciers may be melting/moving faster that you with speeds <1. :-)
- Speeds the last 2 days have been <500 Kbps.
Hughesnet are you listening?
At some point we're going to organize and file complaints with the regulatory-agency-that-cannot-be-named or take more serious action.New customer since October. Same situation here in the 93541 area of the eastern Sierras. I had to use my Verizon hotspot to reply to this post. Currently testing speed at 354k. Never gets much better. Service (lack of) is not useable. What is going on Hughesnet? Sub 1k is a far cry from 25 !!!!
- No response from Tech Support here or on Twitter.
Hi Colin,
I'm glad you found the community, thank you for posting. Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.
Your patience and understanding are much appreciated.
