Forum Discussion

ColinH's avatar
ColinH
Freshman
7 years ago

more Gen5 misery in NorCal

I've had Gen5 service for a few months in ZIP 95959 and download speeds have been glacial, ranging from below 1, often in low single digits, to the very rare 14. Never close to 25. Streaming isn't remotely feasible, though I was assured it would be.

 

I can post some download tests at a later date but my experiences match the others here. As an aside, requiring a speed test via a hardwire connection to a 5g wireless router is irritating. I know wireless devices have high variation in capability, but I've used WiFi for so long I don't even own an Ethernet cable anymore.

 

If this doesn't get remedied soon I plan to ask for a refund and to escape my contract.

 

Colin

 

Sat: Echo 19

Gateway: 8

Beam: 55

Outroute: 1

Performance
  • Liz's avatar
    Liz
    7 years ago

    Hi Colin,

     

    Thanks for your patience. Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.

     

  • ChaCha's avatar
    ChaCha
    Sophomore
    7 years ago

    The glaciers may be melting/moving faster that you with speeds <1. :-)

  • Liz's avatar
    Liz
    Moderator
    7 years ago

    Hi Colin,

     

    I'm glad you found the community, thank you for posting. Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.

     

    Your patience and understanding are much appreciated.

     

  • ColinH's avatar
    ColinH
    Freshman
    7 years ago
    Speeds the last 2 days have been <500 Kbps.

    Hughesnet are you listening?

    At some point we're going to organize and file complaints with the regulatory-agency-that-cannot-be-named or take more serious action.
    • timtraynor's avatar
      timtraynor
      Freshman
      7 years ago

      New customer since October. Same situation here in the 93541 area of the eastern Sierras. I had to use my Verizon hotspot to reply to this post. Currently testing speed at 354k. Never gets much better. Service (lack of) is  not useable. What is going on Hughesnet? Sub 1k is a far cry from 25 !!!!

       

      • ColinH's avatar
        ColinH
        Freshman
        7 years ago
        No response from Tech Support here or on Twitter.