Forum Discussion

Adamsfamily's avatar
Adamsfamily
New Poster
5 years ago

Network light out no internet

Our internet will not work. Rebooted it. Unplugged it. Network light still out. Internet not working. :((((
Network light
  • Liz's avatar
    Liz
    5 years ago

    Hello Adamsfamily,

     

    Thank you for reaching out. Your best option is to please call 800.347.3272 for support. This community is geared towards our residential customers; the moderators have limited capabilities with business (SME) accounts. We appreciate your understanding.

     

    -Liz

     

maratsade's avatar
maratsade
Distinguished Professor IV

Hang in there until the HN reps on this site come back tomorrow. They can run remote diagnostics on your modem to see what's going on. 

Reggie's avatar
Reggie
Teaching Assistant
5 years ago

They can run remote diagnostics on your modem to see what's going on.

 

Are the reps working at the office or are they working remotely from home?

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    5 years ago

    I believe that either way they have access to software to run diagnostics, but they may clarify this tomorrow. An alternative for the OP is to call or chat and get a diagnostic that way. 

     

    Reggie wrote:

    They can run remote diagnostics on your modem to see what's going on.

     

    Are the reps working at the office or are they working remotely from home?