Hello Adamsfamily,
Thank you for reaching out. Your best option is to please call 800.347.3272 for support. This community is geared towards our residential customers; the moderators have limited capabilities with business (SME) accounts. We appreciate your understanding.
-Liz
Hang in there until the HN reps on this site come back tomorrow. They can run remote diagnostics on your modem to see what's going on.
They can run remote diagnostics on your modem to see what's going on.
Are the reps working at the office or are they working remotely from home?
I believe that either way they have access to software to run diagnostics, but they may clarify this tomorrow. An alternative for the OP is to call or chat and get a diagnostic that way.
Reggie wrote:They can run remote diagnostics on your modem to see what's going on.
Are the reps working at the office or are they working remotely from home?
