Forum Discussion
New Customers Beware. Relaxed Bandwidth Marketing Tactics and Losing your High Speed Data
Good morning Moodeeb,
Our engineers have resolved the issue so your data should now be resetting as it's supposed to be during your first 20 days. I do apologize for the inconvenience, it certainly is not normal for your data to not reset as a new customer. Thank you again for reaching out to us so we can take care of this for you.
If you have additional concerns, please don't hesitate to return to the community.
Heath,
To be honest... No one here has ever seen the resets not happen like that for new customers... Chances of support being able to fix that are slim to none as it would take multiple people with the issue to pinpoint, especially since it has never been seen before. They forward the issue to the next tier, and so on. But, that is how most support systems work.
I am not sure if phone support has the ability to send things to the engineers. The reps here on other hand are able to do so and address the concerns and problems better and quicker than phone support.
I have seen a lot of posts where people have contacted phone support and then come across this community page and post their problem and the problem gets resolved. I personally will always come here before any other means of customer support.
