Forum Discussion
NEW email Problem!
Robert,
Thanks for reaching out! We have our team looking into this issue for you. To start, is your email client set up in accordance with this link https://my.hughesnet.com/support/faq/418/?How%20can%20I%20get%20HughesNet%20Email%20on%20my%20Mobile%20Smart%20Device??
Your email status shows that it's active, so you're not currently suspended. Please try logging in to my.hughesnet.com and click on 'My Email'. If you're able to do so, please attempt to send an email through here and let us know what ends up happening!
Thanks,
Remy
Well, Remy, it worked once then quit again. Can you tell me what the problem is? Maybe I can help you with it.
Robert
Former Hughes Aircraft Company Engineer
Does it work again if you clear the cookies?
Also, it's just a thought, but I'd shut all devices connected to the modem, whether by WiFi or Ethernet, then power cycle the modem, meaning unplug it, wait for at least a minute, then plug it back in. After waiting a couple of minutes for it to be fully back up and ready, try it again. This may help if it's a DNS related issue.
You could also temporarily try using a public DNS service, like Google's or Cloudflare's. There's a way you can change the DNS in the modem's settings. It's in the Advanced Setup section, the same section where you can adjust the WiFi settings. You can uncheck Obtain from ISP and add the DNS settings, then click Save Settings. I don't know that this will make any difference, but it's a fairly easy thing to try.
Nice to hear from you, Gabe.
Does not work on iPhone nor iPad either. And at the moment, I'm at my other house, using Spectrum internet. It odes not work from here either. I suspect something is wrong with the email server. It fails during the processing of log in credentials. I think it is a problem that can be remedied with monitoring of the system by the sysops.
The fact that it happens during the holidays tells me that it's possible a key sysop- who knows how to fix the problem - is on vacation, or maybe it is higher system load.
At any rate, I wish the staff would weigh in on this.
Robert
