Forum Discussion

RobertOder's avatar
RobertOder
Junior
2 years ago

NEW email Problem!

I can NOT send email from either Outlook, nor Macintosh mail, nor iPhone nor iPad.  I can receive email just fine.  It appears that all of my email clients are suddenly unable to log into the outgoin...
email not working AGAIN
Performance
Amanda's avatar
Amanda
Moderator
2 years ago

Hello all,

 

We have some planned maintenance tonight which may result in a few hours downtime on the community and our main website (myhughesnet.com). This will likely impact the webmail site as well, but just wanted you to be aware in case you try to login tonight and it is not working.

 

We have an internal escalation path we can take if this is something we cannot resolve on our own, so not to worry. 

 

The most important pieces of information for us to know in this case, and it would be great if everyone on this thread with the problem can answer:

 

When visiting myhughesnet.com and logging in, then clicking on 'My Email', does it redirect you to an inbox?

If yes - can you send/receive email here? (If you can't send email, what happens? Do you get a bounceback, error page, or something else?)

If no - where does it take you?

 

Feel free to send Jay screenshots in a private message if needed. He will be taking over your case while Remy is out. 

Amanda's avatar
Amanda
Moderator
2 years ago

Hi RobertOder,

 

Just wanted to check in. Were you able to check on my previous request? 

 

When visiting myhughesnet.com and logging in, then clicking on 'My Email', does it redirect you to an inbox?

If yes - can you send/receive email here? (If you can't send email, what happens? Do you get a bounceback, error page, or something else?)

If no - where does it take you?

 

 

Thanks,

 

Amanda

  • RobertOder's avatar
    RobertOder
    Junior
    2 years ago

    last time I went there I got a screen that looked like two screens superimposed upon each other.  So I gave up.

  • RobertOder's avatar
    RobertOder
    Junior
    2 years ago

    It just returned "metadata not found"

     

    I suggest you consider a very major overhaul.  Like completely scrapping most of it and installing something better.

  • RobertOder's avatar
    RobertOder
    Junior
    2 years ago

    I just took a picture on my iPhone.  how can I send it to you?

     

    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      2 years ago
      RobertOder wrote:

      I just took a picture on my iPhone.  how can I send it to you?

      If it's something you need to send privately to her, send the pic to her via private message.

       

      If it's something you want to post here, click to reply to her and then click the camera icon in the ribbon at the top of the message body. You can choose the picture from there. 

    • Amanda's avatar
      Amanda
      Moderator
      2 years ago

      Hi Robert,

       

      You can send the image here (if there is no personal info in it) or via private message. If you have social media, we'll be able to see it if you send it over Facebook private message to our HughesNet page, or Twitter page @AskHughes via direct message.

       

      If you have email through iCloud, you can also email the image to communitysupport@hughes.com.

       

      I appreciate your patience while we try to get this fixed for you. Unfortunately we're limited when the problem description is "it does not work", so screenshots can provide a really different angle to understanding the problem

       

      Thank you,