I can NOT send email from either Outlook, nor Macintosh mail, nor iPhone nor iPad. I can receive email just fine. It appears that all of my email clients are suddenly unable to log into the outgoin...
We have some planned maintenance tonight which may result in a few hours downtime on the community and our main website (myhughesnet.com). This will likely impact the webmail site as well, but just wanted you to be aware in case you try to login tonight and it is not working.
We have an internal escalation path we can take if this is something we cannot resolve on our own, so not to worry.
The most important pieces of information for us to know in this case, and it would be great if everyone on this thread with the problem can answer:
When visiting myhughesnet.com and logging in, then clicking on 'My Email', does it redirect you to an inbox?
If yes - can you send/receive email here? (If you can't send email, what happens? Do you get a bounceback, error page, or something else?)
If no - where does it take you?
Feel free to send Jay screenshots in a private message if needed. He will be taking over your case while Remy is out.
I just took a picture on my iPhone. how can I send it to you?
If it's something you need to send privately to her, send the pic to her via private message.
If it's something you want to post here, click to reply to her and then click the camera icon in the ribbon at the top of the message body. You can choose the picture from there.
You can send the image here (if there is no personal info in it) or via private message. If you have social media, we'll be able to see it if you send it over Facebook private message to our HughesNet page, or Twitter page @AskHughes via direct message.
I appreciate your patience while we try to get this fixed for you. Unfortunately we're limited when the problem description is "it does not work", so screenshots can provide a really different angle to understanding the problem
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email Problem!","id":"message:141076","revisionNum":1,"repliesCount":74,"author":{"__ref":"User:user:100691"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:141076"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:141076"},"body@stripHtml({\"truncateLength\":200})":" I can NOT send email from either Outlook, nor Macintosh mail, nor iPhone nor iPad. I can receive email just fine. It appears that all of my email clients are suddenly unable to log into the outgoin...","body@stringLength":"761","rawBody":"
I can NOT send email from either Outlook, nor Macintosh mail, nor iPhone nor iPad. I can receive email just fine. It appears that all of my email clients are suddenly unable to log into the outgoing server. I believe something has gone wrong with the outgoing email server. It does not accept a login from my email clients. I have been a Hughesnet user for over 20 years. This seems to happen every year in December. Is some key tech support person on leave?
I NEED my email. Would someone from Tech support please respond? I posted this complaint yesterday and nobody responded.
Tech support please respond ASAP.
Robert Oder
Temecula CA
","kudosSumWeight":1,"postTime":"2023-12-15T12:43:00.320-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:email not working AGAIN","text":"email not working AGAIN","time":"2023-12-15T12:43:00.320-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Performance","text":"Performance","time":"2017-03-09T08:01:18.409-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:141076_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":24577},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:141076":{"__typename":"Conversation","id":"conversation:141076","solved":false,"topic":{"__ref":"ForumTopicMessage:message:141076"},"lastPostingActivityTime":"2024-01-08T13:52:28.651-05:00","lastPostTime":"2024-01-08T13:52:28.651-05:00","unreadReplyCount":74,"isSubscribed":false},"ModerationData:moderation_data:141076":{"__typename":"ModerationData","id":"moderation_data:141076","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:141076_1":{"__typename":"Revision","id":"revision:141076_1","lastEditTime":"2023-12-15T12:43:00.320-05:00"},"ForumReplyMessage:message:141124":{"__typename":"ForumReplyMessage","id":"message:141124","conversation":{"__ref":"Conversation:conversation:141076"},"author":{"__ref":"User:user:17171"},"revisionNum":1,"uid":141124,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"subject":"Re: NEW email Problem!","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:141124"},"parent":{"__ref":"ForumReplyMessage:message:141109"},"body":"
Hi RobertOder,
\n
\n
Just wanted to check in. Were you able to check on my previous request?
\n
\n
When visiting myhughesnet.com and logging in, then clicking on 'My Email', does it redirect you to an inbox?
\n
If yes - can you send/receive email here? (If you can't send email, what happens? Do you get a bounceback, error page, or something else?)
\n
If no - where does it take you?
\n
\n
\n
Thanks,
\n
\n
Amanda
","body@stringLength":"506","rawBody":"
Hi RobertOder,
\n
\n
Just wanted to check in. Were you able to check on my previous request?
\n
\n
When visiting myhughesnet.com and logging in, then clicking on 'My Email', does it redirect you to an inbox?
\n
If yes - can you send/receive email here? (If you can't send email, what happens? Do you get a bounceback, error page, or something else?)
\n
If no - where does it take you?
\n
\n
\n
Thanks,
\n
\n
Amanda
","kudosSumWeight":0,"repliesCount":5,"postTime":"2023-12-19T13:02:37.575-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:141124_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":7443},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHwzOToxfGludCwxNDExNTAsMTQxMTUw","node":{"__ref":"ForumReplyMessage:message:141150"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHwzOToxfGludCwxNDExNTAsMTQxMTg0","node":{"__ref":"ForumReplyMessage:message:141184"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHwzOToxfGludCwxNDExNTAsMTQxMTg1","node":{"__ref":"ForumReplyMessage:message:141185"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1742467532301":{"__typename":"CachedAsset","id":"theme:customTheme1-1742467532301","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Hello all,
\n
\n
We have some planned maintenance tonight which may result in a few hours downtime on the community and our main website (myhughesnet.com). This will likely impact the webmail site as well, but just wanted you to be aware in case you try to login tonight and it is not working.
\n
\n
We have an internal escalation path we can take if this is something we cannot resolve on our own, so not to worry.
\n
\n
The most important pieces of information for us to know in this case, and it would be great if everyone on this thread with the problem can answer:
\n
\n
When visiting myhughesnet.com and logging in, then clicking on 'My Email', does it redirect you to an inbox?
\n
If yes - can you send/receive email here? (If you can't send email, what happens? Do you get a bounceback, error page, or something else?)
\n
If no - where does it take you?
\n
\n
Feel free to send Jay screenshots in a private message if needed. He will be taking over your case while Remy is out.
","body@stringLength":"1287","rawBody":"
Hello all,
\n
\n
We have some planned maintenance tonight which may result in a few hours downtime on the community and our main website (myhughesnet.com). This will likely impact the webmail site as well, but just wanted you to be aware in case you try to login tonight and it is not working.
\n
\n
We have an internal escalation path we can take if this is something we cannot resolve on our own, so not to worry.
\n
\n
The most important pieces of information for us to know in this case, and it would be great if everyone on this thread with the problem can answer:
\n
\n
When visiting myhughesnet.com and logging in, then clicking on 'My Email', does it redirect you to an inbox?
\n
If yes - can you send/receive email here? (If you can't send email, what happens? Do you get a bounceback, error page, or something else?)
\n
If no - where does it take you?
\n
\n
Feel free to send screenshots in a private message if needed. He will be taking over your case while Remy is out.
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last time I went there I got a screen that looked like two screens superimposed upon each other. So I gave up.
last time I went there I got a screen that looked like two screens superimposed upon each other. So I gave up.
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It just returned \"metadata not found\"
I suggest you consider a very major overhaul. Like completely scrapping most of it and installing something better.
I suggest you consider a very major overhaul. Like completely scrapping most of it and installing something better.
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I just took a picture on my iPhone. how can I send it to you?
I just took a picture on my iPhone. how can I send it to you?
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I just took a picture on my iPhone. how can I send it to you?
If it's something you need to send privately to her, send the pic to her via private message.
If it's something you want to post here, click to reply to her and then click the camera icon in the ribbon at the top of the message body. You can choose the picture from there.
I just took a picture on my iPhone. how can I send it to you?
If it's something you need to send privately to her, send the pic to her via private message.
If it's something you want to post here, click to reply to her and then click the camera icon in the ribbon at the top of the message body. You can choose the picture from there.
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Hi Robert,
You can send the image here (if there is no personal info in it) or via private message. If you have social media, we'll be able to see it if you send it over Facebook private message to our HughesNet page, or Twitter page @AskHughes via direct message.
I appreciate your patience while we try to get this fixed for you. Unfortunately we're limited when the problem description is \"it does not work\", so screenshots can provide a really different angle to understanding the problem
You can send the image here (if there is no personal info in it) or via private message. If you have social media, we'll be able to see it if you send it over Facebook private message to our HughesNet page, or Twitter page @AskHughes via direct message.
I appreciate your patience while we try to get this fixed for you. Unfortunately we're limited when the problem description is \"it does not work\", so screenshots can provide a really different angle to understanding the problem
Thank you,
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bare65No problem waiting until Monday, no rush. Hopefully there's a simple explanation for what is showing. Thanks for your assistance.
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No problem waiting until Monday, no rush. Hopefully there's a simple explanation for what is showing. Thanks for your assistance.
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Logged in to check on usage again this morning, the data showing up as used remains the same and the billing period has reduced by 1 day. This is only for reference.
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Logged in to check on usage again this morning, the data showing up as used remains the same and the billing period has reduced by 1 day. This is only for reference.
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Good morning tyd,
\n\n
\n\n
The answer provided by bare65 is correct. If you used data before unplugging the power from the modem, when the refresh is supposed to happen we can't talk to the modem to give it the data allotment parameters nor detect the most recent remaining data information. It is kind of frozen in time :)
\n\n
\n\n
However, I might be able to go back to December to 100% confirm that... but this has been the case in every case of the same scenario. Please let me know if you have any other questions or concerns I can help with.
\n\n
\n\n
Thank you,
\n\n
Amanda
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Amandathanks for confirming what bare65 had suggested as the reason for what I was seeing. All good now!
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Just following up on this item. I made it to my cabin before the billing cycle reset (barely) and was able to see everything updated once the modem was plugged in and powered on. Also got a nice modem software update.
