Forum Discussion
NEW email Problem!
I can NOT send email from either Outlook, nor Macintosh mail, nor iPhone nor iPad. I can receive email just fine. It appears that all of my email clients are suddenly unable to log into the outgoin...
Hello all,
We have some planned maintenance tonight which may result in a few hours downtime on the community and our main website (myhughesnet.com). This will likely impact the webmail site as well, but just wanted you to be aware in case you try to login tonight and it is not working.
We have an internal escalation path we can take if this is something we cannot resolve on our own, so not to worry.
The most important pieces of information for us to know in this case, and it would be great if everyone on this thread with the problem can answer:
When visiting myhughesnet.com and logging in, then clicking on 'My Email', does it redirect you to an inbox?
If yes - can you send/receive email here? (If you can't send email, what happens? Do you get a bounceback, error page, or something else?)
If no - where does it take you?
Feel free to send Jay screenshots in a private message if needed. He will be taking over your case while Remy is out.
a few minutes ago, I attempted to Reply to the above message again. I received the following message in Red:
"Authentication Failed
Authentication Ticket Mismatched, failed authentication"
Now, what's going on this time? PLEASE just fix your email! It will cost me a small fortune if I have to go to another service provider for email. email is part of this service.
Robert
Hello,
The authentication message may appear if you are inactive for a long period if time (or writing a long response), but if it happens frequently, you can try from an incognito/private window.
This is the first time I've heard of your particular issue with the doubling up of screens. Can you send some screenshots of the website when you attempt to access your email via webmail and any errors you get when trying to send mail?
- I think Robert has something with his comment on the software that authenticates users. I have tried over and over to send emails from my Modzilla email program, my desktop Mac at home and my iPhone. Nothing works. It sometimes immediately gives me an error saying it doesn't recognize me and other times it will time out and come back with a similar message.Reid
Hi Amanda:
That screen is long since gone.
I think we are at the point where HughesNet needs to commit the resources to widen the service bandwidth for email service and/or fix the software module that processes authentication to the server from third party clients (i.e. Outlook, Macintosh Mail, etc.). I have tried to use the webmail page, and, come on, it is a mess by any standard. We all have written service agreements with you to provide service that includes email. Even though you may wish you did not have this problem to fix, you are obligated to fix it. Please fix it. You need to improve the hardware and/or software. That is the bottom line. A Deal is a Deal.
Thank you very much for your time.
Robert
" We all have written service agreements with you to provide service that includes email."
Can you please provide the part of the service agreement that says the service includes email?
