Forum Discussion
NEW email Problem!
I can NOT send email from either Outlook, nor Macintosh mail, nor iPhone nor iPad. I can receive email just fine. It appears that all of my email clients are suddenly unable to log into the outgoin...
Thank you very much, Robert. If you could post a picture of the pertinent part of the agreement (without revealing any personal info, of course), that'd be awesome. What year did you sign up with HughesNet? I think you said something somewhere but I can't find it right now, and I don't remember if you mentioned the year. Did you ever upgrade, like going from Gen 4 to Gen 5? That would start a new agreement and the new agreement would be the binding one.
I'm curious about that too. Though it would often say 'five free email accounts' or something similar in an advertisement, including on their own website, I've never seen anything in the subscriber agreements guaranteeing anything about email service. Granted, I started my service with DirecWay in 2004, then didn't upgrade to Gen4 until 2016 and then Gen5 shortly after it became available, but I always read the subscriber agreements before I signed up/upgraded, though I admit the one for Gen5 I only skimmed, as it was a rehash of the Gen4 agreement, more or less.
GabeU , I'm curious too. I don't believe the agreements state that email accounts are included, though it may be mentioned in the non-binding website and adverts. The agreements I've seen do have a section (3.2) where email accounts are mentioned only to show examples of how the company can do whatever they want with their product. 😲
But Robert may have something different, and I'd really like to see that agreement. The thing is, though, when we upgrade to a different service (like from Gen 4 to Gen 5), we enter into a new agreement which supersedes the old one, and none of the agreements currently posted on the legal node state anything about the service including email.
Section 13.2 is also quite interesting.
