Forum Discussion
New Gen 5 owner in Northern California (slow as molasses)
Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills. Service installed yesterday. Slow very slow speeds. Called tech support at Hughes today and they said they will esca...
My repoint to ES17 is done. Promising for sure.
As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.
Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.
What appears to have suffered in the switch back to ES17 is uploads so far. I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps. I can live with that. ;-)
So... so far so good. Thanks Hughes for getting things back on track.
https://testmy.net/quickstats/macsociety
TJ
Hi macsociety,
Thanks for posting and welcome to the community! There are some speed test results in there we can use, I can escalate your case to engineering. I'll post back once I have any news to share or instructions.
Your patience and understanding are much appreciated.
Hi Liz, do you happen to know if they did anything today?
Over the weekend Hughes left me a message to call today to the level 4 support (I think they called it) and I spoke with them this AM. The gal I spoke with said she did something with the modem and asked me to run 3 speed tests from myhughesnet.com site. All 3 were bad and all over the place. Basically 2Mbps, 11Mbps, and 7Mbps. She said something is off and she is escalating my info up higher than her, and said 2 to 3 days someone will call me.
Then I left and came back and I ran a testmy.net a couple time so far and all seems much better, although no one call me back so I wonder if just a fluke I am getting better speeds right now and will die again soon or...
Anyway, I am on the same settings as before and worried about that Outroute ID 7 as someone said that is like a backup one and is slower or something.
| Satellite Name | EchoStar-19-NAD |
| Gateway ID | 8 |
| Beam ID | 55 |
| Outroute ID | 7 |
Any words of wisdom would be nice.
Is someone still going to call me or did they do something to make my speeds better? Maybe it is a fluke right now and things seem speedier.
TJ
Update.... scratch last message. Speeds are horrendous again. Actually, even slower that slower than molasses. Last test 25MB download took forever and a day to take. 1.2Mbps.... Sure hope to hear from Hughes soon. Can't even browse web barely. Took many attempts to just send this message!
When I did briefly have faster speeds, I was excited! Hoping that when things get ironed out, this will be the norm and will be nice to have Hughes again! (I was a past customer)
TJ
Liz.....
Things are at least usable this AM for basic web browsing. Yesterday was really bad. 1.2 Mbps download speed and sporatic at that made for a tough day. Could not even get onto the Hughes community to send my message was agravating for sure. This AM at least I can get online. I work from home so need at least web browsing and email or I am out of commission.
Would be nice to at least hear back my messages have been received and I am in some que to be looked at.
Hoping for the best.... I have worked in tech support before, was my main profession, so always polite to those when I talk to them on the phone. It is nice though when it seems someone is working on it and they are keeping us abreast of the "whats going on". Would rather know it is an issue and may take some time to fix versus being left in the dark guessing that.
So hoping to see a good customer service experience with Hughes with my issue.
TJ
Hi macsociety,
Just got out of a meeting regarding addressing slow speeds, no news yet we can share. We will check in with them again next week, but once we do have an update or need additional information, I'll post back.
Your patience and understanding are much appreciated.
I have the same problem. Spent many hours with tech support but absolutely no help. Gen5 is a big mistake...
Good morning folks,
No updates from engineering this morning. We hope to have something to share after we chat with them Wednesday.
Your patience and understanding are much appreciated.
Hi, I'm a Gen 5 user in the Sierra Foothills also. Gen5 has been great, then last Sunday (see post) I
https://community.hughesnet.com/t5/Tech-Support/Since-Sunday-Evening-10-1-17-Speed-Slowed-Later-In-The-Day/m-p/84419#M59535 started having problems. For the heck of it, I unplugged the modem, then pluged it back in after a few minutes...my speeds returned.. It went from 662 kps to 38 Mbs just from the reboot.
It worked for me. At first rebooting the Gen4 system sometimes worked, sometimes not. More and more the techs at Hughes first asked if I had rebooted the modem?
It is a cardinal rule with any computer operated system to reboot first, it can't hurt, many times it solves problems.
Hope this helps ;)
Ive rebooted the modem a few times, the computer, the browser, turned wifi on & off.......
Not having any effect. Speed right now 10:18 am (when it normally was 40-50+ about a week ago) is 5.8
and that drops to ~1 in the evening, I.E. unusable.
Yeh the 1 to 2Mbps is really bad. One would think it can be used but for whatever reason, that speed does not corralate to the actual use. I can't seem to even get onto the Hughes Community to read or post responses at that speed. Get timed out or literally takes minutes to bring up the pages.
At least if they can figure out a way to evenly distribute 5+ to everyone while they figure things out would be better.
Right this minute I seem to at least be able to do stuff, although slower than what I am paying for... considerably slower.
But later today it becomes so slow I can't even work from home it gets so bad.
With 1 to 2Mbps speeds with my former ATT Home Phone & Internet I was able to do it all and even watch netflix. But with Hughes 1 to 2Mbps so far, I can't even browse web and seems to just barely be enough to get emails.
That is the troubling part for me. I understand they may need some time to iron things out, which I understand, but they should be making the fee per month much lower until they do so... and also figure out at least a temp fix so we all can do the basics.
That is my hope. But I am only here since last Thursday as a new customer so no idea how this will all pan out.
I am not new to Hughes. Was on it when they 1st came out... and was even on Gen 4 earlier this year before I moved onto ATT. Then the Gen 5 enticed me back. So far it may have been a poor decision on my part. Wife keeps telling me I chose poorly (like the knight said in Indiana Jones <grin>.
I will give Hughes the benefit of the doubt and some time and as long as customer service part stays steady, and maybe they give lower fees while they work this OK, I will keep on with them in hopes it all works out.
TJ
I'm having identical experience to macsociety. Live in Northern California. Closer to Reno than Sacramento, but still in California. Internet speeds are consistently deplorable. Nowhere near the 25 MBPS advertised and no real explanation. Tired of being asked to delete my cache and try a new browser. It's pretty obvious from the community postings that no one gets the high speed advertised promised at enrollment. I've asked at least 2 or 3 times to get a technician here to check the satellite position, but not one following through. I guess I'm just supposed to get fatigued and continue paying the fees but no one helping to resolve this chronic issue for us.
Sad.
Server Selected: Dallas
Download Speed: 0.37
Upload Speed: test froze at 80%
They are definitely working on it, though when what they're doing will alleviate the problem I can't say, as I have no idea.
As for your dish, they won't send anyone out to check it's aiming if there's no reason to do so. They can tell if it's alright remotely.
Figured folks would be returning to work and things would be better this AM, even while I have 1.5 days of FAP. Was hoping for upper 900ks. Well I have 320K. lol.
https://testmy.net/stats/?&t=u&d=12262017&x=5&l=25&q=macsociety
I guess everyone has the week off and everyone received a Windows 10 PC for Christmas and everyone is updating still.
Reset modem too... was on ip gateway 108... now 106 after the reboot. Still not much improvement.
;-(
TJ
I am experiencing the same level of slow speeds on beam 54 here in Sonoma county in northern California. I was told by engineering that it was due to unexpected use. I was also offered discounted service. My tests are lighting fast this am. 7 to 10 Mbps. Doing the dance to the computer gods. Don't expect it to last long so off to catch up on what I have been missing.
I'm getting speeds in the 100-200kbps range right at this moment not in FAP. Pages are taking minutes to load, secure pages failing to load, and the speed test taking near 10 minutes to complete. I haven't seen speeds this bad since cyber Monday.
