Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills. Service installed yesterday. Slow very slow speeds. Called tech support at Hughes today and they said they will escalate the call to engineering which means another 2 to 3 business days before I get help.
Kind of stinks since it was just installed yesterday.
Anyway, last speed test I ran was 1.1Mbps down. Sheesh.
Went through over an hour call with Hughes today running tests and such just to prove I am getting slow speeds. Then told have to wait until next week to get it looked at.
http://testmy.net/stats/?&t=u&d=09292017&x=2&l=25&q=macsociety
In case this can help.... I am pointed at:
Satellite NameEchoStar-19-NAD
Gateway ID8
Beam ID55
Outroute ID7
Thanks for the ear.
Thomas
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Not concerning your issue, but testmy. If you'd like to get rid of those test results that aren't yours (the ones in yellow), scroll to the bottom of the results table and click on \"Exclude tests taken on your connection ID that are not logged under ecoalex\", which is under the table on the left. It's a very small, long button, right underneath \"Displaying Internet Speed Test results for Username ecolex and Connection ID ....\" It gets rid if that \"and Connection ID ....\" so that it only shows the tests taken by you.
","body@stringLength":"791","rawBody":"
Not concerning your issue, but testmy. If you'd like to get rid of those test results that aren't yours (the ones in yellow), scroll to the bottom of the results table and click on \"Exclude tests taken on your connection ID that are not logged under ecoalex\", which is under the table on the left. It's a very small, long button, right underneath \"Displaying Internet Speed Test results for Username ecolex and Connection ID ....\" It gets rid if that \"and Connection ID ....\" so that it only shows the tests taken by you.
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Promising for sure.
As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.
Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.
What appears to have suffered in the switch back to ES17 is uploads so far. I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps. I can live with that. ;-)
So... so far so good. Thanks Hughes for getting things back on track.
https://testmy.net/quickstats/macsociety
TJ
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As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.
Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.
What appears to have suffered in the switch back to ES17 is uploads so far. I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps. I can live with that. ;-)
So... so far so good. Thanks Hughes for getting things back on track.
https://testmy.net/quickstats/macsociety
TJ
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Last nite I had to reboot, then got 1.3 Mbs before pages would not load.
This morning after 8:Am (FAP) very slow.
The data above the red line is after a modem reboot
","body@stringLength":"1252","rawBody":"
Beam 55 Mt Ranch, Ca Fapped
Last nite I had to reboot, then got 1.3 Mbs before pages would not load.
This morning after 8:Am (FAP) very slow.
The data above the red line is after a modem reboot
Thanks ;)
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GabeU wrote:
Thanks ;)
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Got excited this morning- mytest showed 28 MBS at 7:30, but then it went downhill form there all morning- now 2.1. Took three minutes for the forum page to load. By the way- did you know that the cancellation fee for Gen 5 users is $900?
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2017-10-15T13:47:19.018-04:00","lastPublishTime":"2017-10-15T13:47:19.018-04:00","metrics":{"__typename":"MessageMetrics","views":8357},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:84172/message:84992","repliesCount":22,"readOnly":true,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"250","rawBody":"Got excited this morning- mytest showed 28 MBS at 7:30, but then it went downhill form there all morning- now 2.1. Took three minutes for the forum page to load. By the way- did you know that the cancellation fee for Gen 5 users is $900?
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alacatr wrote:By the way- did you know that the cancellation fee for Gen 5 users is $900?
No, it isn't. Residential accounts start at $400 for the first 90 days and decrease by $15 per month thereafter. If the equipment was leased, the radio, modem and power pack must be returned, lest one be charged for this equipment.
http://legal.hughesnet.com/ServiceTermsAndConditions-current.cfm
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wrote: By the way- did you know that the cancellation fee for Gen 5 users is $900?
No, it isn't. Residential accounts start at $400 for the first 90 days and decrease by $15 per month thereafter. If the equipment was leased, the radio, modem and power pack must be returned, lest one be charged for this equipment.
http://legal.hughesnet.com/ServiceTermsAndConditions-current.cfm
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You really need to talk to your customer service people then, because that is direct form the horses's mouth.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"111","kudosSumWeight":0,"postTime":"2017-10-15T17:16:46.686-04:00","lastPublishTime":"2017-10-15T17:16:46.686-04:00","metrics":{"__typename":"MessageMetrics","views":8339},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:84172/message:84997","repliesCount":20,"readOnly":true,"customFields":[],"editFrozen":false,"body@stringLength":"116","rawBody":"You really need to talk to your customer service people then, because that is direct form the horses's mouth.
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They aren't \"my customer service people.\" I don't work for Hughesnet.
The ETF I listed for residential accounts is correct, as is shown in the link provided.
If you were told the ETF was $900 you were given incorrect information.
Business accounts are different (especially business lease accounts). http://legal.hughesnet.com/ForBusiness_03-16-17.cfm
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They aren't \"my customer service people.\" I don't work for Hughesnet.
The ETF I listed for residential accounts is correct, as is shown in the link provided.
If you were told the ETF was $900 you were given incorrect information.
Business accounts are different (especially business lease accounts). http://legal.hughesnet.com/ForBusiness_03-16-17.cfm
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Below Red Line Before Modem Reboot
This was my second reboot today. Why do I have to reboot to get 1.7Mbs speed at best?
Would the reboot indicate something? I couldn't send email at 369Kps, the server timed out. My service is starting to be unpleasant.
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Beam 55 Ranch, Ca
Below Red Line Before Modem Reboot
This was my second reboot today. Why do I have to reboot to get 1.7Mbs speed at best?
Would the reboot indicate something? I couldn't send email at 369Kps, the server timed out. My service is starting to be unpleasant.
I think when you reboot it \"refreshes\" the connection or something, kind of like when you empty the cache on your computer. I could be completely wrong about this, though. I have noticed in the past when I had a slower speed that rebooting seemed to improve it a bit, at least for a while.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"223","kudosSumWeight":0,"postTime":"2017-10-16T00:26:40.217-04:00","lastPublishTime":"2017-10-16T00:26:40.217-04:00","metrics":{"__typename":"MessageMetrics","views":8426},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:84172/message:85024","repliesCount":1,"readOnly":true,"customFields":[],"editFrozen":false,"body@stringLength":"546","rawBody":"
I think when you reboot it \"refreshes\" the connection or something, kind of like when you empty the cache on your computer. I could be completely wrong about this, though. I have noticed in the past when I had a slower speed that rebooting seemed to improve it a bit, at least for a while.
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:85024_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:85041":{"__typename":"ModerationData","id":"moderation_data:85041","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:85041":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:25218"},"id":"message:85041","revisionNum":1,"uid":85041,"depth":34,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:85024"},"conversation":{"__ref":"Conversation:conversation:84172"},"subject":"Re: New Gen 5 owner in Northern California (slow as molasses)","moderationData":{"__ref":"ModerationData:moderation_data:85041"},"body":"Beam 55-
I had Gen5 for many months, with no troubles, now for the past 2 weeks troubles.
I didn't have to unplug/plug in the modem. Now it's 2x a day..
Something has changed for us on beam 55.
I use Linux, and never have to empty my chache.
I also had the FAP speed of 2.9 Mbs, now the best I get is 1.7.
Something has changed, I hope it is resolved soon.
I try to show my speeds and times, actions, to help, it appears the techs are stumpted so far.
Maybe a Beam 55 reboot would help?
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2017-10-16T09:56:32.367-04:00","lastPublishTime":"2017-10-16T09:56:32.367-04:00","metrics":{"__typename":"MessageMetrics","views":8408},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:84172/message:85041","repliesCount":0,"customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"554","rawBody":"Beam 55-
I had Gen5 for many months, with no troubles, now for the past 2 weeks troubles.
I didn't have to unplug/plug in the modem. Now it's 2x a day..
Something has changed for us on beam 55.
I use Linux, and never have to empty my chache.
I also had the FAP speed of 2.9 Mbs, now the best I get is 1.7.
Something has changed, I hope it is resolved soon.
I try to show my speeds and times, actions, to help, it appears the techs are stumpted so far.
Maybe a Beam 55 reboot would help?
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:85041_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:85045":{"__typename":"ModerationData","id":"moderation_data:85045","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:85045":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:45167"},"id":"message:85045","revisionNum":1,"uid":85045,"depth":32,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:85001"},"conversation":{"__ref":"Conversation:conversation:84172"},"subject":"Re: New Gen 5 owner in Northern California (slow as molasses)","moderationData":{"__ref":"ModerationData:moderation_data:85045"},"body":"Yes, it is a business account- altho how you can be expected to do business at these unpredictable speeds is beyond me- so the cancellation fee is $880. Info was correct.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"178","kudosSumWeight":0,"postTime":"2017-10-16T11:12:35.889-04:00","lastPublishTime":"2017-10-16T11:12:35.889-04:00","metrics":{"__typename":"MessageMetrics","views":8400},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:84172/message:85045","repliesCount":15,"readOnly":true,"customFields":[],"editFrozen":false,"body@stringLength":"183","rawBody":"Yes, it is a business account- altho how you can be expected to do business at these unpredictable speeds is beyond me- so the cancellation fee is $880. Info was correct.
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:85045_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"Rank:rank:2":{"__typename":"Rank","id":"rank:2","position":1,"name":"Moderator","color":"0099AA","icon":null,"rankStyle":"TEXT"},"User:user:16464":{"__typename":"User","id":"user:16464","uid":16464,"login":"Liz","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2014-02-18T03:00:00.000-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/images/dS0xNjQ2NC01NzY0aTFGM0ZBNEE1NTJDMjc1Rjg"},"rank":{"__ref":"Rank:rank:2"},"entityType":"USER","eventPath":"community:ssqng67387/user:16464"},"ModerationData:moderation_data:85052":{"__typename":"ModerationData","id":"moderation_data:85052","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:85052":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:16464"},"id":"message:85052","revisionNum":1,"uid":85052,"depth":33,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:85045"},"conversation":{"__ref":"Conversation:conversation:84172"},"subject":"Re: New Gen 5 owner in Northern California (slow as molasses)","moderationData":{"__ref":"ModerationData:moderation_data:85052"},"body":"Hi folks,
\n\n
A network adjustment on beam 55 was completed this morning. We have some customers informing our phone agents that they are seeing improved performance. Please let us know if you are also getting a noticebly improved experience.
\n\n
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2017-10-16T13:44:22.611-04:00","lastPublishTime":"2017-10-16T13:44:22.611-04:00","metrics":{"__typename":"MessageMetrics","views":8393},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:84172/message:85052","repliesCount":14,"readOnly":true,"customFields":[],"editFrozen":false,"body@stringLength":"294","rawBody":"
Hi folks,
\n\n
A network adjustment on beam 55 was completed this morning. We have some customers informing our phone agents that they are seeing improved performance. Please let us know if you are also getting a noticebly improved experience.
\n\n
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:85052_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:85057":{"__typename":"ModerationData","id":"moderation_data:85057","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:85057":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:25218"},"id":"message:85057","revisionNum":1,"uid":85057,"depth":34,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:85052"},"conversation":{"__ref":"Conversation:conversation:84172"},"subject":"Re: New Gen 5 owner in Northern California (slow as molasses)","moderationData":{"__ref":"ModerationData:moderation_data:85057"},"body":"
Hi Liz :)
Beam 55 Mt Ranch, Ca
No improvement for me, my FAP speed used to be 2.8 , now 1.7Mbs
Worse this morning-
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"133","kudosSumWeight":0,"postTime":"2017-10-16T14:08:02.894-04:00","lastPublishTime":"2017-10-16T14:08:02.894-04:00","metrics":{"__typename":"MessageMetrics","views":8391},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:84172/message:85057","repliesCount":13,"readOnly":true,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[],"editFrozen":false,"body@stringLength":"601","rawBody":"
Hi Liz :)
Beam 55 Mt Ranch, Ca
No improvement for me, my FAP speed used to be 2.8 , now 1.7Mbs
Worse this morning-
Liz,
the last couple of days been teased by fast during day, or at least decent, then night would come and wham, slow again. But.... so far today, and it is about 7PM here, speeds are holding.
http://testmy.net/stats/?&t=u&l=25&z=74&q=macsociety
If they stay like this, I will be a happy camper.
Thanks for letting us know beam 55 was updated.
I will report if speeds stay steady for next week or so... then I will leave it be unless something happens.
I also note I am no longer on the outroute 7 but now 1.
Maybe that is why I am getting along better?
Thanks for the help.
TJ
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"223","kudosSumWeight":0,"postTime":"2017-10-16T21:51:49.542-04:00","lastPublishTime":"2017-10-16T21:53:01.335-04:00","metrics":{"__typename":"MessageMetrics","views":8371},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:84172/message:85081","repliesCount":12,"readOnly":true,"editFrozen":false,"body@stringLength":"1118","rawBody":"
the last couple of days been teased by fast during day, or at least decent, then night would come and wham, slow again. But.... so far today, and it is about 7PM here, speeds are holding.
http://testmy.net/stats/?&t=u&l=25&z=74&q=macsociety
If they stay like this, I will be a happy camper.
Thanks for letting us know beam 55 was updated.
I will report if speeds stay steady for next week or so... then I will leave it be unless something happens.
I also note I am no longer on the outroute 7 but now 1.
Maybe that is why I am getting along better?
Thanks for the help.
TJ
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:85081_2"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"ModerationData:moderation_data:85088":{"__typename":"ModerationData","id":"moderation_data:85088","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:85088":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:25218"},"id":"message:85088","revisionNum":1,"uid":85088,"depth":36,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:85081"},"conversation":{"__ref":"Conversation:conversation:84172"},"subject":"Re: New Gen 5 owner in Northern California (slow as molasses)","moderationData":{"__ref":"ModerationData:moderation_data:85088"},"body":"Today's ride- I had to reboot to get 1.37Mbs in the Am.
I had to reboot to get 1.4Mbs at 7:44 Pm.
2 reboots to get 1.37 we are fapped, but used to have 2.8 FAP speed Now :(
What happened 2 weeks ago? What changed? is the question.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2017-10-16T23:20:09.492-04:00","lastPublishTime":"2017-10-16T23:20:09.492-04:00","metrics":{"__typename":"MessageMetrics","views":8364},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:84172/message:85088","repliesCount":11,"readOnly":true,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[],"editFrozen":false,"body@stringLength":"724","rawBody":"
Today's ride- I had to reboot to get 1.37Mbs in the Am.
I had to reboot to get 1.4Mbs at 7:44 Pm.
2 reboots to get 1.37 we are fapped, but used to have 2.8 FAP speed Now :(
What happened 2 weeks ago? What changed? is the question.
Ah bummed.... back to slow. Last test 1.6Mbps down. About 9PM.
Can't even perform an upload test. Just goes forever.
http://testmy.net/quickstats/macsociety
Reset via 192.168.0.1 admin app.
Will try a hard reboot soon.
TJ
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":0,"postTime":"2017-10-17T00:05:06.579-04:00","lastPublishTime":"2017-10-17T00:05:06.579-04:00","metrics":{"__typename":"MessageMetrics","views":8359},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:84172/message:85089","repliesCount":10,"readOnly":true,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[],"editFrozen":false,"body@stringLength":"574","rawBody":"Ah bummed.... back to slow. Last test 1.6Mbps down. About 9PM.
Can't even perform an upload test. Just goes forever.
http://testmy.net/quickstats/macsociety
Reset via 192.168.0.1 admin app.
Will try a hard reboot soon.
TJ
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:85089_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:85090":{"__typename":"ModerationData","id":"moderation_data:85090","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:85090":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:47070"},"id":"message:85090","revisionNum":1,"uid":85090,"depth":38,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:85089"},"conversation":{"__ref":"Conversation:conversation:84172"},"subject":"Re: New Gen 5 owner in Northern California (slow as molasses)","moderationData":{"__ref":"ModerationData:moderation_data:85090"},"body":"Decent speeds seem to be back around 10pm.Good morning all,
\n\n
Thank you for your updates, I've sent them along to our engineers. I'll post back if I have any news to share.
\n\n
Your cooperation, patience, and understanding are much appreciated.
\n","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"postTime":"2017-10-17T10:02:34.047-04:00","lastPublishTime":"2017-10-17T10:02:34.047-04:00","metrics":{"__typename":"MessageMetrics","views":7487},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:84172/message:85098","repliesCount":8,"readOnly":true,"customFields":[],"editFrozen":false,"body@stringLength":"259","rawBody":"
Good morning all,
\n\n
Thank you for your updates, I've sent them along to our engineers. I'll post back if I have any news to share.
\n\n
Your cooperation, patience, and understanding are much appreciated.
\n","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:85098_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"Rank:rank:19":{"__typename":"Rank","id":"rank:19","position":20,"name":"Junior","color":"009900","icon":null,"rankStyle":"TEXT"},"User:user:47777":{"__typename":"User","id":"user:47777","uid":47777,"login":"TripleMRanch","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-10-10T13:18:06.491-04:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/m_assets/avatars/default/avatar-11.svg?time=0"},"rank":{"__ref":"Rank:rank:19"},"entityType":"USER","eventPath":"community:ssqng67387/user:47777"},"ModerationData:moderation_data:85103":{"__typename":"ModerationData","id":"moderation_data:85103","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:85103":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:47777"},"id":"message:85103","revisionNum":1,"uid":85103,"depth":40,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:85098"},"conversation":{"__ref":"Conversation:conversation:84172"},"subject":"Re: New Gen 5 owner in Northern California (slow as molasses)","moderationData":{"__ref":"ModerationData:moderation_data:85103"},"body":"
wooah 41 at noon yesterday 29 at same time but it went down hill
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"66","kudosSumWeight":0,"postTime":"2017-10-17T15:45:17.823-04:00","lastPublishTime":"2017-10-17T15:45:17.823-04:00","metrics":{"__typename":"MessageMetrics","views":7475},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:84172/message:85103","repliesCount":7,"readOnly":true,"editFrozen":false,"body@stringLength":"71","rawBody":"wooah 41 at noon yesterday 29 at same time but it went down hill
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:85103_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"ModerationData:moderation_data:85120":{"__typename":"ModerationData","id":"moderation_data:85120","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:85120":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:47777"},"id":"message:85120","revisionNum":1,"uid":85120,"depth":41,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:85103"},"conversation":{"__ref":"Conversation:conversation:84172"},"subject":"Re: New Gen 5 owner in Northern California (slow as molasses)","moderationData":{"__ref":"ModerationData:moderation_data:85120"},"body":"oh well .38 knew it was to good to last
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"47","kudosSumWeight":0,"postTime":"2017-10-17T21:54:52.293-04:00","lastPublishTime":"2017-10-17T21:54:52.293-04:00","metrics":{"__typename":"MessageMetrics","views":7456},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:84172/message:85120","repliesCount":6,"readOnly":true,"customFields":[],"editFrozen":false,"body@stringLength":"52","rawBody":"oh well .38 knew it was to good to last
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:85120_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:85123":{"__typename":"ModerationData","id":"moderation_data:85123","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:85123":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:47070"},"id":"message:85123","revisionNum":2,"uid":85123,"depth":42,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:85120"},"conversation":{"__ref":"Conversation:conversation:84172"},"subject":"Re: New Gen 5 owner in Northern California (slow as molasses)","moderationData":{"__ref":"ModerationData:moderation_data:85123"},"body":"Things look good for me today. I ran many 25mb tests all day and even now at 9PM, it is still working well. This is a first since I have been a Gen 5 user to have a full day or normality.
Respectable #s more in line with what I signed up for. Hoping this fix is permanent. Thanks to those that may have figured it out.
http://testmy.net/quickstats/macsociety
TJ
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"postTime":"2017-10-17T23:58:59.835-04:00","lastPublishTime":"2017-10-18T00:00:25.024-04:00","metrics":{"__typename":"MessageMetrics","views":7446},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:84172/message:85123","repliesCount":0,"readOnly":true,"customFields":[],"editFrozen":false,"body@stringLength":"515","rawBody":"Things look good for me today. I ran many 25mb tests all day and even now at 9PM, it is still working well. This is a first since I have been a Gen 5 user to have a full day or normality.
Respectable #s more in line with what I signed up for. Hoping this fix is permanent. Thanks to those that may have figured it out.
http://testmy.net/quickstats/macsociety
TJ
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:85123_2"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:85130":{"__typename":"ModerationData","id":"moderation_data:85130","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:85130":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:16464"},"id":"message:85130","revisionNum":1,"uid":85130,"depth":43,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:85123"},"conversation":{"__ref":"Conversation:conversation:84172"},"subject":"Re: New Gen 5 owner in Northern California (slow as molasses)","moderationData":{"__ref":"ModerationData:moderation_data:85130"},"body":"Thanks macsociety! Glad to hear this, I'll send your feedback on to engineering.
\n","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"91","kudosSumWeight":0,"postTime":"2017-10-18T09:46:30.675-04:00","lastPublishTime":"2017-10-18T09:46:30.675-04:00","metrics":{"__typename":"MessageMetrics","views":7439},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:84172/message:85130","repliesCount":0,"readOnly":true,"editFrozen":false,"body@stringLength":"101","rawBody":"
Thanks macsociety! Glad to hear this, I'll send your feedback on to engineering.
\n","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:85130_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"ModerationData:moderation_data:85135":{"__typename":"ModerationData","id":"moderation_data:85135","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:85135":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:25218"},"id":"message:85135","revisionNum":1,"uid":85135,"depth":44,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:85130"},"conversation":{"__ref":"Conversation:conversation:84172"},"subject":"Re: New Gen 5 owner in Northern California (slow as molasses)","moderationData":{"__ref":"ModerationData:moderation_data:85135"},"body":"
Beam 55 here, my Bonus speeds are 1/3 what they were. My FAP speed is 1.7 Mbs
It appears the fix isn't working for me. What hapenned 2 weeks ago is the question?
Can I expect better speeds? I had 34 Mbs Bonus speed until now.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2017-10-18T11:01:30.665-04:00","lastPublishTime":"2017-10-18T11:01:30.665-04:00","metrics":{"__typename":"MessageMetrics","views":7427},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:84172/message:85135","repliesCount":0,"readOnly":true,"customFields":[],"editFrozen":false,"body@stringLength":"709","rawBody":"
Beam 55 here, my Bonus speeds are 1/3 what they were. My FAP speed is 1.7 Mbs
It appears the fix isn't working for me. What hapenned 2 weeks ago is the question?
Can I expect better speeds? I had 34 Mbs Bonus speed until now.
Hi Alex,
\n\n
Thank you for your speed tests, I will send your feedback on to engineering. Since you are no longer in FAP, please let us know how your regular speeds are these days.
\n\n
Your cooperation, patience, and understanding are much appreciated.
\n","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"postTime":"2017-10-18T11:23:38.614-04:00","lastPublishTime":"2017-10-18T11:23:38.614-04:00","metrics":{"__typename":"MessageMetrics","views":7422},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:84172/message:85137","repliesCount":0,"readOnly":true,"customFields":[],"editFrozen":false,"body@stringLength":"307","rawBody":"
Hi Alex,
\n\n
Thank you for your speed tests, I will send your feedback on to engineering. Since you are no longer in FAP, please let us know how your regular speeds are these days.
\n\n
Your cooperation, patience, and understanding are much appreciated.
\n","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:85137_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:85140":{"__typename":"ModerationData","id":"moderation_data:85140","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:85140":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:25218"},"id":"message:85140","revisionNum":1,"uid":85140,"depth":46,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:85137"},"conversation":{"__ref":"Conversation:conversation:84172"},"subject":"Re: New Gen 5 owner in Northern California (slow as molasses)","moderationData":{"__ref":"ModerationData:moderation_data:85140"},"body":"
Hi Liz
My speeds are still poor , as you noted I am not Fapped now..
Thanks for your help :)
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"108","kudosSumWeight":1,"postTime":"2017-10-18T11:38:12.932-04:00","lastPublishTime":"2017-10-18T11:38:12.932-04:00","metrics":{"__typename":"MessageMetrics","views":7422},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:84172/message:85140","repliesCount":0,"readOnly":true,"customFields":[],"editFrozen":false,"body@stringLength":"1021","rawBody":"
Hi Liz
My speeds are still poor , as you noted I am not Fapped now..
Thanks for your help :)
I'll send this up, too, thanks Alex.
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I'll send this up, too, thanks Alex.
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