New Gen 5 owner in Northern California (slow as molasses)

Thanks ;)

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GabeU wrote:

ecoalex2

 

Got excited this morning- mytest showed 28 MBS at 7:30, but then it went downhill form there all morning- now 2.1. Took three minutes for the forum page to load. By the way- did  you know that the cancellation fee for Gen 5 users is $900?

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alacatr wrote:

By the way- did  you know that the cancellation fee for Gen 5 users is $900?

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No, it isn't.  Residential accounts start at $400 for the first 90 days and decrease by $15 per month thereafter.  If the equipment was leased, the radio, modem and power pack must be returned, lest one be charged for this equipment.    

http://legal.hughesnet.com/ServiceTermsAndConditions-current.cfm

You really need to talk to your customer service people then, because that is direct form the horses's mouth.

alacatr

They aren't "my customer service people."  I don't work for Hughesnet.    

The ETF I listed for residential accounts is correct, as is shown in the link provided.  

If you were told the ETF was $900 you were given incorrect information.  

Business accounts are different (especially business lease accounts).  http://legal.hughesnet.com/ForBusiness_03-16-17.cfm

Beam 55  Ranch, Ca

Below Red Line Before Modem Reboot

This was my second reboot today. Why do I have to reboot to get 1.7Mbs speed at best?

Would the reboot indicate something? I couldn't send email at 369Kps, the server timed out. My service is starting to be unpleasant.

ecoalex2

I think when you reboot it "refreshes" the connection or something, kind of like when you empty the cache on your computer.  I could be completely wrong about this, though.  I have noticed in the past when I had a slower speed that rebooting seemed to improve it a bit, at least for a while.  

Beam 55-

I had Gen5 for many months, with no troubles, now for the past 2 weeks troubles.

I didn't have to unplug/plug in the modem. Now it's 2x a day..

Something has changed for us on beam 55.

I use Linux, and never have to empty my chache.

I also had the FAP speed of 2.9 Mbs, now the best I get is 1.7.

Something has changed, I hope it is resolved soon.

I try to show my speeds and times, actions, to help, it appears the techs are stumpted so far.

Maybe a Beam 55 reboot would help?

Yes, it is a business account- altho how you can be expected to do business at these unpredictable speeds is beyond me- so the cancellation fee is $880.  Info was correct.

Hi folks,

A network adjustment on beam 55 was completed this morning. We have some customers informing our phone agents that they are seeing improved performance. Please let us know if you are also getting a noticebly improved experience.

Hi Liz :)

Beam 55 Mt Ranch, Ca

No improvement for me, my FAP speed used to be 2.8 , now 1.7Mbs

Worse this morning-

Liz,

the last couple of days been teased by fast during day, or at least decent, then night would come and wham, slow again.  But.... so far today, and it is about 7PM here, speeds are holding.  

http://testmy.net/stats/?&t=u&l=25&z=74&q=macsociety

If they stay like this, I will be a happy camper.

Thanks for letting us know beam 55 was updated.

I will report if speeds stay steady for next week or so... then I will leave it be unless something happens.

I also note I am no longer on the outroute 7 but now 1.  

Maybe that is why I am getting along better?

Thanks for the help.

TJ

Today's ride- I had to reboot to get 1.37Mbs in the Am.

I had to reboot to get 1.4Mbs at 7:44 Pm.

2 reboots to get 1.37 we are fapped, but used to have 2.8 FAP speed Now :(

What happened 2 weeks ago? What changed? is the question.

Liz

Ah bummed.... back to slow.  Last test 1.6Mbps down.  About 9PM.

Can't even perform an upload test.  Just goes forever.

http://testmy.net/quickstats/macsociety

Reset via 192.168.0.1 admin app.

Will try a hard reboot soon.

TJ

Good morning all,

Thank you for your updates, I've sent them along to our engineers. I'll post back if I have any news to share.

Your cooperation, patience, and understanding are much appreciated.

wooah 41 at noon yesterday 29 at same time but it went down hill

oh well .38 knew it was to good to last 

Things look good for me today.  I ran many 25mb tests all day and even now at 9PM, it is still working well.  This is a first since I have been a Gen 5 user to have a full day or normality.

Respectable #s more in line with what I signed up for.  Hoping this fix is permanent.  Thanks to those that may have figured it out.

http://testmy.net/quickstats/macsociety

TJ

Thanks macsociety! Glad to hear this, I'll send your feedback on to engineering.

Beam 55 here, my Bonus speeds are 1/3 what they were. My FAP speed is 1.7 Mbs

It appears the fix isn't working for me. What hapenned 2 weeks ago is the question?

Can I expect better speeds? I had 34 Mbs Bonus speed until now.

Hi Alex,

Thank you for your speed tests, I will send your feedback on to engineering. Since you are no longer in FAP, please let us know how your regular speeds are these days.

Your cooperation, patience, and understanding are much appreciated.

Hi Liz

My speeds are still poor , as you noted I am not Fapped now..

Thanks for your help :)

I'll send this up, too, thanks Alex.