New Gen 5 owner in Northern California (slow as molasses)
Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills. Service installed yesterday. Slow very slow speeds. Called tech support at Hughes today and they said they will esca...
Regarding tokens, try clicking the Buy Tokens button when you're looking at the Usage Meter. You'll then see what tokens you have available to use by clicking the "use" link next to them.
This screenshot is out of date, but the basic info and function remains the same.
When you click on Purchase Data Tokens in the Usage Meter, you should see something to indicate either Prepaid Tokens or Free Tokens (besides the ones listed that you can buy). You can click on the corresponding button to add one.
To get to the screen similar to the picture in Liz's reply, sign in to the MyAccount site, click on the Usage tab, and then click on the "Buy Tokens" button under the Usage data on the right. There you should see the Prepaid or Free tokens listed. I don't know which they show up as, but they'll be there.
Personally, I prefer signing into the My Account site and adding them there, as you can seem more info about them on Buy Tokens popup page than you can from the Usage Meter.
As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.
Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.
What appears to have suffered in the switch back to ES17 is uploads so far. I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps. I can live with that. ;-)
So... so far so good. Thanks Hughes for getting things back on track.
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molasses)","id":"message:84172","revisionNum":1,"repliesCount":296,"author":{"__ref":"User:user:47070"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:84172"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:84172"},"body@stripHtml({\"truncateLength\":200})":" Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills. Service installed yesterday. Slow very slow speeds. Called tech support at Hughes today and they said they will esca...","body@stringLength":"1144","rawBody":"
Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills. Service installed yesterday. Slow very slow speeds. Called tech support at Hughes today and they said they will escalate the call to engineering which means another 2 to 3 business days before I get help.
Kind of stinks since it was just installed yesterday.
Anyway, last speed test I ran was 1.1Mbps down. Sheesh.
Went through over an hour call with Hughes today running tests and such just to prove I am getting slow speeds. Then told have to wait until next week to get it looked at.
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Thanks for the heads up, I replied to your PM regarding this.
Hi Liz, I received your PM and also replied there as I am not seeing the tokens.
Regards
TJ
","body@stringLength":"641","rawBody":"
wrote:
HI TJ,
Thanks for the heads up, I replied to your PM regarding this.
Hi , I received your PM and also replied there as I am not seeing the tokens.
Regards
TJ
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TJ,
When you click on Purchase Data Tokens in the Usage Meter, you should see something to indicate either Prepaid Tokens or Free Tokens (besides the ones listed that you can buy). You can click on the corresponding button to add one.
To get to the screen similar to the picture in Liz's reply, sign in to the MyAccount site, click on the Usage tab, and then click on the \"Buy Tokens\" button under the Usage data on the right. There you should see the Prepaid or Free tokens listed. I don't know which they show up as, but they'll be there.
Personally, I prefer signing into the My Account site and adding them there, as you can seem more info about them on Buy Tokens popup page than you can from the Usage Meter.
When you click on Purchase Data Tokens in the Usage Meter, you should see something to indicate either Prepaid Tokens or Free Tokens (besides the ones listed that you can buy). You can click on the corresponding button to add one.
To get to the screen similar to the picture in Liz's reply, sign in to the MyAccount site, click on the Usage tab, and then click on the \"Buy Tokens\" button under the Usage data on the right. There you should see the Prepaid or Free tokens listed. I don't know which they show up as, but they'll be there.
Personally, I prefer signing into the My Account site and adding them there, as you can seem more info about them on Buy Tokens popup page than you can from the Usage Meter.
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My repoint to ES17 is done. Promising for sure.
As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.
Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.
What appears to have suffered in the switch back to ES17 is uploads so far. I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps. I can live with that. ;-)
So... so far so good. Thanks Hughes for getting things back on track.
As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.
Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.
What appears to have suffered in the switch back to ES17 is uploads so far. I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps. I can live with that. ;-)
So... so far so good. Thanks Hughes for getting things back on track.
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HI TJ,
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Thanks for the heads up, I replied to your PM regarding this.
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","body@stringLength":"110","rawBody":"
HI TJ,
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Thanks for the heads up, I replied to your PM regarding this.
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molasses)","moderationData":{"__ref":"ModerationData:moderation_data:92849"},"body":"
Regarding tokens, try clicking the Buy Tokens button when you're looking at the Usage Meter. You'll then see what tokens you have available to use by clicking the \"use\" link next to them.
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This screenshot is out of date, but the basic info and function remains the same.
Regarding tokens, try clicking the Buy Tokens button when you're looking at the Usage Meter. You'll then see what tokens you have available to use by clicking the \"use\" link next to them.
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This screenshot is out of date, but the basic info and function remains the same.
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Thank you for your update, TJ. I'm happy to hear the repoint has helped so far. Please keep us posted.
Thank you for your update, TJ. I'm happy to hear the repoint has helped so far. Please keep us posted.
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