Forum Discussion

macsociety's avatar
macsociety
Advanced Tutor
8 years ago

New Gen 5 owner in Northern California (slow as molasses)

Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills.  Service installed yesterday.  Slow very slow speeds.  Called tech support at Hughes today and they said they will escalate the call to engineering which means another 2 to 3 business days before I get help.

 

Kind of stinks since it was just installed yesterday.

 

Anyway, last speed test I ran was 1.1Mbps down.  Sheesh.  

 

Went through over an hour call with Hughes today running tests and such just to prove I am getting slow speeds.  Then told have to wait until next week to get it looked at.

 

http://testmy.net/stats/?&t=u&d=09292017&x=2&l=25&q=macsociety

 

In case this can help....  I am pointed at:

Satellite NameEchoStar-19-NAD

Gateway ID8

Beam ID55

Outroute ID7

 

Thanks for the ear.

 

Thomas

california
Gen5
Performance
slow
  • macsociety's avatar
    macsociety
    7 years ago

    My repoint to ES17 is done.  Promising for sure.

     

    As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.

     

    Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.

     

    What appears to have suffered in the switch back to ES17 is uploads so far.  I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps.  I can live with that.  ;-)  

     

    So... so far so good.  Thanks Hughes for getting things back on track.  

     

    https://testmy.net/quickstats/macsociety

     

    TJ

  • C0RR0SIVE's avatar
    C0RR0SIVE
    Associate Professor
    8 years ago

    Hopefully Liz or Amanda can get you situated, just for reference, try to use only the 25MB package for testing download speeds on Gen5 service, however I do agree, you do have a valid speed issue, hopefully engineering will also accept the smaller test files since your 25MB tests also show considerable slowdown.

    For reference, you can view the test instructions at http://customer.kb.hughesnet.com/Pages/7001.aspx

    • macsociety's avatar
      macsociety
      Advanced Tutor
      8 years ago

      The gal at Hughes had me run multiple Combined tests that did smaller than 25 but you will also see I ran those also as I remember seeing elsewhere it is good to run 25MB.  Reason I did not always is the speed became so slow, downloading 25MB would not finish (lol).  So I had to run a smaller one just to get an idea of speed.  Which was bad.  grin.  TJ

      • macsociety's avatar
        macsociety
        Advanced Tutor
        8 years ago

        I also ran the tests at the myhughesnet.com site which were also low low... 2Mbps for the two she had me do.

         

        So I ran all sorts of tests that she asked me to do.

         

        TJ

    • MarkJFine's avatar
      MarkJFine
      Professor
      8 years ago

      Outroute 7? Isn't that usually the 'backup' outroute on many beams?