I recently upgraded to the Gen5 system. I was excited that they now included a WiFi router. Everything seemed to work just fine when I first set it up. Both the 2.4 and 5 GHz seemed to work just fine. I have mostly Apple devices (Laptop, iPad, iPhone, and AppleTV). But then after a few hours the 5 GHz network wouldn't show up (and no, I didn't move out of range). After fiddling around for probably 8 hours, it seemed that the 4 different networks (2.4, 5.0, 2.4 Guest, and 5.0 Guest) would intermittently work. I couldn't find the 5.0 GHz network, but could find the 5.0 GHz Guest Network. Then 20 minutes later I could find the 5.0 GHz network, but not the guest network, etc. I reset the modem (unplugging and plugging back in) about 20 times over several hours. When plugged back in all seemed to show up, but it would only last a few minutes and then one would disapper again. I have a good strong full signal where I was testing it. It was absolutely infuriating. I finally just gave up and turned off all of the built-in WiFi networks and connected my Apple Airport Extreme router again and eveything has worked just fine since. What is going on with the HughesNet router? I would appreciate any response, but especially from HughesNet Tech Support person.
Not a HN support person (this is a community site, so 99% of people posting here are customers), but I just wanted to say that I have actually fewer problems with Apple products than with Windows products. Everything always seems to just work with Apple. With Windows, not so much. In any case, I think your issue is likely a problem somewhere in your network. There are very knowledgeable people posting here, and I'm sure someone will come to the rescue and help you troubleshoot. Hughes people won't be here until Monday.
Though I'm not a tech and do not work for HughesNet, I can tell you that some people have been having issues with the 5Ghz radio in the HT2000W. HughesNet is aware of the problem and they are working on a solution.
Welcome to the community and thank you for posting. As GabeU mentioned, our engineers are aware of this and have an update slated for release soon to address this 5 GHz network behavior. Once I have any updates to share on this release, I'll let you know.
Your patience and understanding are much appreciated.
Our engineers have recently rolled out the update to one gateway for observations before determining whether to deploy to all gateways. We will be checking in with the engineers daily next week for an ETA for the nationwide update release and let you know as soon as we have news to share.
Your patience and understanding are much appreciated.
Hopefully this rolls out soon. I just switched to Gen5 a few days ago and the problem is very obvious for me because WiFi goes down several times a day. It is very frustrating.
I am also seeing the 5G Wi-Fi network dropouts frequently with the newly installed Gen5 modem (less than one week old). Tonight I am also seeing a frequent disappearing act by the modem. Modem disappears from Ethernet, Usage Meter goes gray, all network connected devices Ethernet and Wi-Fi lose LAN and WAN connectivity for a minute or so. Then the modem magically reappears, along with connectivity. Gateway ID 16, Beam ID 87, Outroute ID 6.
I have the same problem, but even when I use a 3rd party router. My signal strength shows to be excellent, but I have no internet connectivity. If there is a fix in the plans, I hope it happens soon and would appreciate an update. I work from home and my husband has to conduct some of his work from home and this causes a severely negative impact on our work abilities. I was happier with the 4 Gen.
I have the same problem, but even when I use a 3rd party router. My signal strength shows to be excellent, but I have no internet connectivity. If there is a fix in the plans, I hope it happens soon and would appreciate an update. I work from home and my husband has to conduct some of his work from home and this causes a severely negative impact on our work abilities. I was happier with the 4 Gen.
It sounds like your issue is, at least in part, different from the issue in this thread if it is doing the same on your third party router. You should start your own thread to receive help with the issue you are experiencing.
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I recently upgraded to the Gen5 system. I was excited that they now included a WiFi router. Everything seemed to work just fine when I first set it up. Both the 2.4 and 5 GHz seemed to work just fine. I have mostly Apple devices (Laptop, iPad, iPhone, and AppleTV). But then after a few hours the 5 GHz network wouldn't show up (and no, I didn't move out of range). After fiddling around for probably 8 hours, it seemed that the 4 different networks (2.4, 5.0, 2.4 Guest, and 5.0 Guest) would intermittently work. I couldn't find the 5.0 GHz network, but could find the 5.0 GHz Guest Network. Then 20 minutes later I could find the 5.0 GHz network, but not the guest network, etc. I reset the modem (unplugging and plugging back in) about 20 times over several hours. When plugged back in all seemed to show up, but it would only last a few minutes and then one would disapper again. I have a good strong full signal where I was testing it. It was absolutely infuriating. I finally just gave up and turned off all of the built-in WiFi networks and connected my Apple Airport Extreme router again and eveything has worked just fine since. What is going on with the HughesNet router? I would appreciate any response, but especially from HughesNet Tech Support person.
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I recently upgraded to the Gen5 system. I was excited that they now included a WiFi router. Everything seemed to work just fine when I first set it up. Both the 2.4 and 5 GHz seemed to work just fine. I have mostly Apple devices (Laptop, iPad, iPhone, and AppleTV). But then after a few hours the 5 GHz network wouldn't show up (and no, I didn't move out of range). After fiddling around for probably 8 hours, it seemed that the 4 different networks (2.4, 5.0, 2.4 Guest, and 5.0 Guest) would intermittently work. I couldn't find the 5.0 GHz network, but could find the 5.0 GHz Guest Network. Then 20 minutes later I could find the 5.0 GHz network, but not the guest network, etc. I reset the modem (unplugging and plugging back in) about 20 times over several hours. When plugged back in all seemed to show up, but it would only last a few minutes and then one would disapper again. I have a good strong full signal where I was testing it. It was absolutely infuriating. I finally just gave up and turned off all of the built-in WiFi networks and connected my Apple Airport Extreme router again and eveything has worked just fine since. What is going on with the HughesNet router? I would appreciate any response, but especially from HughesNet Tech Support person.
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Not a HN support person (this is a community site, so 99% of people posting here are customers), but I just wanted to say that I have actually fewer problems with Apple products than with Windows products. Everything always seems to just work with Apple. With Windows, not so much. In any case, I think your issue is likely a problem somewhere in your network. There are very knowledgeable people posting here, and I'm sure someone will come to the rescue and help you troubleshoot. Hughes people won't be here until Monday.
Not a HN support person (this is a community site, so 99% of people posting here are customers), but I just wanted to say that I have actually fewer problems with Apple products than with Windows products. Everything always seems to just work with Apple. With Windows, not so much. In any case, I think your issue is likely a problem somewhere in your network. There are very knowledgeable people posting here, and I'm sure someone will come to the rescue and help you troubleshoot. Hughes people won't be here until Monday.
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Though I'm not a tech and do not work for HughesNet, I can tell you that some people have been having issues with the 5Ghz radio in the HT2000W. HughesNet is aware of the problem and they are working on a solution.
Though I'm not a tech and do not work for HughesNet, I can tell you that some people have been having issues with the 5Ghz radio in the HT2000W. HughesNet is aware of the problem and they are working on a solution.
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Hello mmollinet,
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Welcome to the community and thank you for posting. As GabeU mentioned, our engineers are aware of this and have an update slated for release soon to address this 5 GHz network behavior. Once I have any updates to share on this release, I'll let you know.
\n\n
\n\n
Your patience and understanding are much appreciated.
Welcome to the community and thank you for posting. As GabeU mentioned, our engineers are aware of this and have an update slated for release soon to address this 5 GHz network behavior. Once I have any updates to share on this release, I'll let you know.
\n\n
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Your patience and understanding are much appreciated.
\n\n
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Good morning mmollinet,
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Our engineers have recently rolled out the update to one gateway for observations before determining whether to deploy to all gateways. We will be checking in with the engineers daily next week for an ETA for the nationwide update release and let you know as soon as we have news to share.
\n\n
\n\n
Your patience and understanding are much appreciated.
Our engineers have recently rolled out the update to one gateway for observations before determining whether to deploy to all gateways. We will be checking in with the engineers daily next week for an ETA for the nationwide update release and let you know as soon as we have news to share.
\n\n
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Your patience and understanding are much appreciated.
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Hopefully this rolls out soon. I just switched to Gen5 a few days ago and the problem is very obvious for me because WiFi goes down several times a day. It is very frustrating.
Hopefully this rolls out soon. I just switched to Gen5 a few days ago and the problem is very obvious for me because WiFi goes down several times a day. It is very frustrating.
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In lieu of the fix, you could try using the 2.4Ghz radio or use a 3rd party router, if you have one.
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I am also seeing the 5G Wi-Fi network dropouts frequently with the newly installed Gen5 modem (less than one week old). Tonight I am also seeing a frequent disappearing act by the modem. Modem disappears from Ethernet, Usage Meter goes gray, all network connected devices Ethernet and Wi-Fi lose LAN and WAN connectivity for a minute or so. Then the modem magically reappears, along with connectivity. Gateway ID 16, Beam ID 87, Outroute ID 6.
I am also seeing the 5G Wi-Fi network dropouts frequently with the newly installed Gen5 modem (less than one week old). Tonight I am also seeing a frequent disappearing act by the modem. Modem disappears from Ethernet, Usage Meter goes gray, all network connected devices Ethernet and Wi-Fi lose LAN and WAN connectivity for a minute or so. Then the modem magically reappears, along with connectivity. Gateway ID 16, Beam ID 87, Outroute ID 6.
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You might want to create a new topic for your specific issues.
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I have the same problem, but even when I use a 3rd party router. My signal strength shows to be excellent, but I have no internet connectivity. If there is a fix in the plans, I hope it happens soon and would appreciate an update. I work from home and my husband has to conduct some of his work from home and this causes a severely negative impact on our work abilities. I was happier with the 4 Gen.
I have the same problem, but even when I use a 3rd party router. My signal strength shows to be excellent, but I have no internet connectivity. If there is a fix in the plans, I hope it happens soon and would appreciate an update. I work from home and my husband has to conduct some of his work from home and this causes a severely negative impact on our work abilities. I was happier with the 4 Gen.
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I have the same problem, but even when I use a 3rd party router. My signal strength shows to be excellent, but I have no internet connectivity. If there is a fix in the plans, I hope it happens soon and would appreciate an update. I work from home and my husband has to conduct some of his work from home and this causes a severely negative impact on our work abilities. I was happier with the 4 Gen.
It sounds like your issue is, at least in part, different from the issue in this thread if it is doing the same on your third party router. You should start your own thread to receive help with the issue you are experiencing.
I have the same problem, but even when I use a 3rd party router. My signal strength shows to be excellent, but I have no internet connectivity. If there is a fix in the plans, I hope it happens soon and would appreciate an update. I work from home and my husband has to conduct some of his work from home and this causes a severely negative impact on our work abilities. I was happier with the 4 Gen.
It sounds like your issue is, at least in part, different from the issue in this thread if it is doing the same on your third party router. You should start your own thread to receive help with the issue you are experiencing.
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