Forum Discussion

randalldb's avatar
randalldb
Sophomore
5 years ago

new modem installed still slow speed below 1MBPS

https://testmy.net/db/5~oqqdN8b https://testmy.net/5~oqqdN8b.png  
Performance
  • GabeU's avatar
    GabeU
    5 years ago

    randalldb 

     

    Just to elaborate on Liz's mention of the DirecTV receiver, HughesNet normally recommends against connecting satellite TV receivers due to the amount of data they can use, even if no on demand viewing is performed.  DirecTV receivers are especially notorious for this.  They change to downloading some things through the connected internet rather than their own dish, chewing through data, and people have actually seen their monthly data allotment wiped out because of them.  Guide info, program descriptions and cast lists, and though I don't know for sure, I suspect those instant watch movies that you sometimes see in the Guide, as well.  There doesn't seem to be any rhyme or reason to them, but it's a risky device to have connected, data wise.

Liz's avatar
Liz
Moderator
5 years ago

reHi randalldb,

 

Thanks for posting and sharing your speed test results. I see the HughesNet equipment is working normally, and that you're running off of data tokens right now until your data resets in a little over a day from now. You might want to keep that DirecTV device disconnected from the internet to conserve data and avoid running out of your Anytime Data.

 

What is it you're trying to do online? If it's a site or program that's being a challenge right now, please post which one(s) and describe what you're experiencing.

 

  Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz

 

  • randalldb's avatar
    randalldb
    Sophomore
    5 years ago
    Well , during peak hours my internet speed had been around 500 kbps, an agent sent me a new router, plugged it in, waited an hour, then finished the install, initially the performance was the same, but now its risen to acceptable levels. Still not what I would call good but in this time I'll say it'll do. If it drops back to what seems like the old dial up 14.4 I'll send you a note, thanks for your response
    I will unplug my dtv Reciever unless I want to download a show

    • randalldb's avatar
      randalldb
      Sophomore
      5 years ago

      2AM , thats when im awake for work, now its so slow that testmy.net wont even load, even hughesnet speed test wont load...bizarre  

      • GabeU's avatar
        GabeU
        Distinguished Professor IV
        5 years ago

        randalldb 

         

        That's not good.  Did it eventually speed up?  The reason I ask this is that 2:00AM is normally when a lot of people are jumping online, whether live or via schedule activity/download, to perform their more data intensive activities.  It can normally take a bit of a hit around then, but with so many more people being home I imagine the hit can be that much worse.  It normally speeds back up after those activities are completed.

         

        Still, if it's so slow that things aren't even loading, that's really bad. 

         

        I see you're getting some speed tests in (from looking at your testmy page), so that should help the reps in figuring out what's going on.  Hopefully they'll reply soon.

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    5 years ago

    randalldb 

     

    Just to elaborate on Liz's mention of the DirecTV receiver, HughesNet normally recommends against connecting satellite TV receivers due to the amount of data they can use, even if no on demand viewing is performed.  DirecTV receivers are especially notorious for this.  They change to downloading some things through the connected internet rather than their own dish, chewing through data, and people have actually seen their monthly data allotment wiped out because of them.  Guide info, program descriptions and cast lists, and though I don't know for sure, I suspect those instant watch movies that you sometimes see in the Guide, as well.  There doesn't seem to be any rhyme or reason to them, but it's a risky device to have connected, data wise.