Forum Discussion
No Return Call
I got a phone call on Thursday, 1/11/2024 from Christopher Guerrero with hughesnet. He was the nicest employee I have spoke with to-date. However, he told me he would get me some answers and call me ...
Frustrated_1,
Thanks for following up! We are unable to connect customers with specific tier 1 agents, unfortunately. I have pinged the escalation case, so they should hopefully be reaching out soon! Please let us know how the call goes, and we appreciate your patience!
Thanks,
Remy
This is a rep that initially called me from the United States EST time zone and in regards to a survey I had filled out and to follow-up, so not sure he was a tier 1 agent. Did he happen to put any notes on my account from that phone call on 1/11/2024?
