Forum Discussion

marleywood's avatar
marleywood
New Poster
7 years ago

No service for a few days now

We lost connectivity a few days ago and see you have an announcement up saying there is a problem. How much longer will it take. We’ve never been out for this long. Thanks.
no service
Performance
  • Liz's avatar
    Liz
    7 years ago

    Good morning marleywood,

     

    Just checking up on your site since the site visit and I'm glad to see you're back online! If you have any other concerns, feel free to reach out again so we can help.

     

     

maratsade's avatar
maratsade
Distinguished Professor IV

The announcement was taken down a few days ago, and the problem it referred to (which had to do with CenturyLink, not Hughesnet) was solved then, so your lack of connectivity is likely due to something else.   

 

Can you get to this page at all, and if so, what is the state code there?  http://192.168.0.1/#!/home/status

 

*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

 

marleywood wrote:
We lost connectivity a few days ago and see you have an announcement up saying there is a problem. How much longer will it take. We’ve never been out for this long. Thanks.

 

marleywood's avatar
marleywood
New Poster
7 years ago
I tried the link from my cell phone which I’m using to communicate and no I got an error message.
What should we do?!
  • MarkJFine's avatar
    MarkJFine
    Professor
    7 years ago

    The page maratsade was asking you to try to go to needs to be on a device that's either connected to the HughesNet modem via a lan cable or wifi. If you're trying to access it via your cell network, it won't work.