Forum Discussion
Solved
No service for a few days now
We lost connectivity a few days ago and see you have an announcement up saying there is a problem. How much longer will it take. We’ve never been out for this long. Thanks.
Good morning marleywood,
Just checking up on your site since the site visit and I'm glad to see you're back online! If you have any other concerns, feel free to reach out again so we can help.
I got in but I don’t see a state code on the System Control Center - where exactly would that be
The diagnostic code is 0000-2000-0200-0029
The diagnostic code is 0000-2000-0200-0029
Good morning marleywood,
I'm glad you found the community, thank you for posting. I tried to run diagnostics on your site, and I can't communicate with your modem either. Let's get a tech out there and get you back online.
Your complimentary dispatch is currently scheduled for our earliest available slot: Monday, Jan 14, 2019 between 08:00 am and 11:00am. Call us at 866.347.3292 and reference case #117900098 if you need to reschedule. Please let us know how the site visit goes.
