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southernsierra's avatar
southernsierra
Sophomore
8 years ago
Solved

Plagued With Problems -- Just Ordered Viasat To Complement Hughesnet (Am I Nuts?)

Hi all,   I have had a host of problems since becoming a hughesnet customer 1 year ago. I live in an extremely remote area of the county in the Sierra Nevada mountains in California at a high altit...
Performance
  • Brooke's avatar
    Brooke
    8 years ago

    Southernsierra, I took a look into your account to see how the tech visit went (you could say I was a bit eager to see how everything went). Looks like they got out there and moved the dish onto a pole mount for you and quite a few other things taken care of!

     

    This makes me really happy!

    Let me know how everything's running. 

    -Brooke

Amanda's avatar
Amanda
Moderator
8 years ago

Hi all, just wanted to jump in and clarify some things! Also Installer, is there a particular reason you are posting on this account and not with 'gokartergo' ?

 

1. The HughesNet system is grounded:

2. Deck installations are perfectly fine as long as they adhere to our policy. The installation is in violation, but the signal loss was between 8/7-8/8 and occurred suddenly. Per March 16, 2018 Revision E of Consumer Antenna Site Preparation and Mount Installation Guide, page 81:

 

 

 

Shoot me a PM if there are any questions. Southernsierra, you are in good hands with Brooke, we'll make sure everything fixed up for you. 

 

Amanda

southernsierra's avatar
southernsierra
Sophomore
8 years ago
The installer did not show up (no shocker there). HughesNet Internet worked Infrequently last weekend at the cabin. More often than not, it was not working. Also, I physically looked at the grounding location in the photo above last weekend and did not see a grounding wire that was shown as pictures, additionally I did not see any wires heading that direction from the direction. Maybe I missed it. I will check again next Monday when I make the trek back up.
  • southernsierra's avatar
    southernsierra
    Sophomore
    8 years ago
    When I return next Monday it wil be 10pm and I am only staying for 2 hours to clean up for some guests I have staying. It will be another 2-3 weeks before I am even available on a Saturday for another tech to come out with 0% assurance they will actually make it out lol.
  • Brooke's avatar
    Brooke
    Alum
    8 years ago

    Southernsierra, I am incredibly sorry and upset to hear the technician didn't show up. This isn't acceptable, I'm going to escalate this to their management, I appreciate you letting us know about this.   

     

    -Brooke

    • southernsierra's avatar
      southernsierra
      Sophomore
      8 years ago
      Thanks Brooke. Whatever you did worked. Multiple people in Boise, ID just reached out to me to assign to a different installer to come out. I gave them my very specific directions and asked them to come not this weekend but the next weekend. They said they would call around to figure out who can do it and give me a call back to let me know.
      • southernsierra's avatar
        southernsierra
        Sophomore
        8 years ago
        Note: If hughesnet starts working next weekend I will officially have 3 internets at one house. I may be the only person in this country with 3 internets.